Fletchers partners with Liverpool University in bid to improve client experience through use of Artificial Intelligence

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Fletchers Solicitors has partnered with the University of Liverpool in an attempt to implement Artificial Intelligence (AI) into its practice in order to improve the service it can offer clients.

The partnership has seen Fletchers recruit two PHD students to work alongside its in-house software programmers and the computer science department at the University of Liverpool to explore and develop AI innovations. The firm hopes that these will “improve efficiencies”.

Fletchers has received £225,000 in public funding from Innovate UK, a government organisation that works with companies across the UK to promote technology and innovation as part of the partnership deal. The firm will match the investment provided by Innovate UK.

Ed Fletcher, CEO of Fletchers Solicitors, said: “The legal sector is renowned for being years behind most industries when it comes to innovation in technology. However, now is the time to start taking notice of what other sectors are doing and consider how this could be used to help our businesses improve.

“As we move towards a more innovative legal sector, we believe that AI will grow in importance. That is why our partnership with the University of Liverpool is such an exciting opportunity for us to pioneer the way towards greater innovation and development. As a forward-thinking law firm, we strive to remain at the forefront of our industry, challenging the traditional way of doing things to pave the way for positive change.

“We’re really looking forward to working with the students and the University of Liverpool to share knowledge and explore how technology can help make for a more effective legal sector.”

 

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Marek Handzel

Marek Handzel is the editor of Claims Magazine. Marek welcomes articles, letters, or feedback from readers and can be reached by emailing marek.handzel@barkerbrooks.co.uk

  • Tony Shields

    AI implemented correctly backed up with with real human support, for clients who need help, has the potential to make a huge difference to customer journey. The devil will be in the detail of implementation, of course!