Hiscox recruits former Zurich claims director

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Hiscox has named the former Europe, Middle East and Africa (EMEA) claims director at Zurich as its new chief underwriting officer for the UK and Ireland.

Ben Horton spent four years at Zurich as EMEA claims director. In his new role at Hiscox, Horton will be based in London.

Prior to his role at Zurich, Horton spent eight years at RSA in a variety of commercial roles, including head of strategic sourcing, commercial operations director and personal claims director.

James Browne has also been appointed managing director of the UK and Ireland Direct business.

Prior to Hiscox, Browne was a senior marketing director at Phillips in the Netherlands where he worked for a decade.

Ben Walter, CEO of global retail at Hiscox, commented: “Our retail business is an increasingly important component of Hiscox Group and like any insurance business good underwriting is critical to success. Ben Horton’s deep industry expertise and sharp eye for new opportunities are exactly what we need to drive our most established retail business forward.”

He added: “Our Direct channel has been integral to the success of our retail arm. It’s an exciting part of the business that never stands still, and we’re delighted to have a customer-focused executive like James on-board to take it forward. He is an exceptional leader who will build on the great momentum we have in the franchise.”

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Mark Dugdale is the editor of Claims Media. Mark welcomes articles, letters or feedback from readers and can be reached via mark.dugdale@barkerbrooks.co.uk