S&G Response

S&G Response provides outsourced claims handling services to a variety of stakeholders in the motor supply chain including insurers, intermediaries, and self-insured fleet clients.
The business operates a “hub & spoke” model with its supply chain with a slick mix of ongoing investment in people and process allowing the business to remain flexible and nimble, able to react to new opportunities and meet the specific requirements of clients.  S&G relies heavily on workflow and automated process in order to strip out frictional activity and facilitate the end-to-end coordination of its partners; including vehicle repairers, rental car firms and providers of legal services. 
New working partners take advantage of our ability to provide scripted First Notification of Loss services followed by ongoing client communication according to their own corporate identity.  Our fully contracted repair supply chain provides their clients with subsequent claim requirements working to agreed service levels.  Our partners benefit from the continuity and loyalty to their brand values whilst achieving considerable in-house overhead savings (both in terms of direct salaried costs and the negation of further capital expenditure) through the aggregation of collective volumes.