Claims Consortium Group gets customer service world-class status

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Claims Consortium Group has been awarded the ServiceMark accreditation by the Institute of Customer Service.

The accreditation comes after the Group received the Somerset Business Award for Service Excellence in 2015 and puts it into an elite band of companies that the Institute regards as being world-class.

Somerset-based Claims Consortium Group, which employs over 280 people, has achieved a score which is comparable to the top 10 companies for customer satisfaction in the UK, and is higher than all firms in the insurance sector.

Carly Eggar, head of certification and accreditation at the group, said: “Our aim has been to achieve world-class status, and the auditor’s recommendation was an exceptional score of 85.7. This is a fantastic achievement compared to the average score of 78.7 in our sector and demonstrates our commitment to continually improving our service and empowering our employees to deliver the best.”

Somerset MP Rebecca Pow recently mentioned the company in Parliament when Claims Consortium achieved the Investors in People Gold Award. She visited the company’s head office in Culmhead to meet the customer service management team and said at the time that it had set a benchmark for other businesses in the region to aspire to.

Jeremy Hyams, the CEO at Claims Consortium, congratulated the company’s employees, saying that the accreditation was testament to the outstanding performance its staff delivered every day when helping people facing often traumatic and difficult insurance claims.

“I would like to thank the team for their hard work and commitment to making this business the successful customer-centric operation it is,” he said.

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Mark Dugdale is the editor of Claims Media. Mark welcomes articles, letters or feedback from readers and can be reached via mark.dugdale@barkerbrooks.co.uk