Fintech firm says it has created “revolutionary” new software in flight delay compensation space


Fintech specialist Allay has launched FlightDeck, a new flight delay claims management platform, which is says quickens the claims process for both airline operators and consumers on a global scale.

The company, which is behind the flight delay compensation app airFair, says that FlightDeck uses cutting-edge technology to automatically validate a claim. It says that it removes time and cost for all involved and improves the likelihood of clients’ claim success while significantly reducing the administrative process for the airline. FlightDeck will also work in conjunction with airFair.

Allay has said that the tool is the first to be made available to help third party organisations, like airlines, tour operators and claims management companies, work more effectively. It believes that travel industry professionals including airlines would save time and cost with FlightDeck as the software has the ability to process claims with greater efficiency and has been developed to handle an unlimited number of enquiries. In time, businesses including travel agents and flight booking websites could begin to offer a flight delay compensation service to its customers by using FlightDeck, according to Allay.

Consumers looking to investigate a flight delay claim with airFair will now be able to investigate a claim wherever they are in the world thanks to multi-lingual support, as well as keep up to date with the status of a claim right through to when payment is made.

Steven Bell, managing director of Allay, said: “Since entering the flight delay compensation space our development team has been building FlightDeck to revolutionise the marketplace. We believe that it is the most advanced software of its kind out there at the moment.

“While the new software will greatly benefit airFair in handling a larger scale of claims, saving time and improving the customer journey, we also believe it has massive potential to help airlines and other businesses in the travel industry. We have ambitious plans for the future of FlightDeck and its presence in the industry with a vision of sharing this one-of-a-kind technology which we have developed.”


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Mark Dugdale is the editor of Claims Media. Mark welcomes articles, letters or feedback from readers and can be reached via