QuestGates has launched a new real estate claims service designed to provide a bespoke service for property investors and their property managers across the UK and Ireland.
As part of the service the loss adjuster has developed a real estate portal that allows clients to view live claims data. This will enable them to view notes, reports, videos and other images, along with tracking reserves and key milestones. In addition, clients will be able to upload relevant documents and footage from their mobile devices.
The new service will also include immediate evaluation of new instructions to ensure appropriate and timely responses to claims. The real estate adjusters will be supported by a dedicated concierge team to provide proactive claims management and availability to answer client queries in the event the adjuster is not available. Clients can also take advantage of QuestGates’ building valuations and surveying services.
Robin Ehrlich, previously a regional manager at QuestGates, has been promoted to the newly formed position of head of real estate. In addition to developing client relationships in this specialist market, he will retain hands on involvement by forming part of the major loss team managing large and complex real estate claims.
Alistair Steward, director of business development at QuestGates, said: “Property investors and property managers demand consistently high levels of service and swift resolution when it comes to making a claim.
“Furthermore, brokers need confidence that their real estate clients’ claims are being well managed with clear communication throughout, something they have not always received. By providing a dedicated web portal and leveraging the expertise we already have in-house, we are now well placed to meet these specialist needs whether dealing with large commercial portfolios or high end residential developments.”
Ehrlich said that the service was an exciting new venture. both for QuestGates and for himself.
“By combining our market-leading and bespoke technology to support both our adjusters and clients in this specialist area and with our usual focus on exemplary customer service, we will ensure that real estate clients experience an unparalleled loss adjusting response,” said Ehrlich.