Audatex, has launched a next generation First Notification of Loss (FNOL) platform that it says simplifies the accident-to-settlement process for claimants.
Launched at Connected Claims Europe 2017 and called AudaFNOL, the platform can be accessed by both customers and claims handlers throughout the claims process. Claimants are able to take control and self-serve their claim at various points, using AudaFNOL’s software.
At First Notification of Loss, the claimant photographs damage to their vehicle on a smartphone and automatically attaches their pictures to the Audatex damage assessment portal or insurer’s claim system.
Using Audatex’s software, the policyholder or the claims handler can then mark up the area and severity of the vehicle’s damage with either a 2D damage capture tool or a downloadable 3D damage capture app that provides a representation of the exact damage to the vehicle. Audatex’s repair vs. total loss feature will then determine whether the vehicle is repairable or a total loss. This is calculated using predictive analytics, based on millions of vehicle damage assessments.
If the vehicle is repairable, claims handlers need to ensure they are allocating the vehicle to the right repairer, at the right time for their customers. Audatex’s Repair Allocation Manager (RAM) lists availability of repairers, based on its network of repairers. It cross-references the repairer’s suitability to effectively carry out the repair and the proximity to the customer.
AudaFNOL also enables bodyshops to efficiently schedule repairs and manage job allocation more effectively. Audatex says that allowing the bodyshop visibility of the images before speaking to the customer enables a smoother and improved customer experience, with additional familiarity of the vehicle and customer’s needs.
Each AudaFNOL module can be used both in isolation or with other aspects of the Audatex platform, giving customers flexibility on what feature they require. Depending on their own requirements, it can also be easily used to enhance and complement existing workflows.
David Shepherd, managing director at Audatex UKSA, said: “AudaFNOL is another example of how we’re driving the insurance industry forward through enhancing operational efficiencies and controlling cost for the customer, improving their overall journey that ultimately leads to a superior customer experience.
“By launching AudaFNOL, we’re taking advantage of the growing importance that Artificial Intelligence (AI) is playing in the sector, helping to speed-up the overall process for both the customer and insurer.”