CEGA introduces automated claims to its end-to-end travel claims management services


CEGA has introduced automated claims to its end-to-end travel claims management services.

The claims management and global assistance provider has collaborated with Charles Taylor InsureTech to provide automated claims in the area, which it says supports insurers’ aims to maximise customer choice about how and when claims are submitted, and to minimise operating costs.

The new automated notification solution offers travel insurance policyholders a branded, user-friendly interface, with claim validation capabilities. Available for all but urgent medical claims, it augments CEGA’s existing automated services, such as online claims​ tracking and evidence submission, which are complemented by Pingit instant payments.

CEGA believes that the service, which is available as an alternative to traditional claims notification options, will increase policyholder loyalty by improving and accelerating the claims journey. It will maximise the availability of support for customers by reducing administration, and increase efficiency – especially during claims surges.

Initial feedback from customers already suggests that the automated process is quick and clear.

CEGA’s managing director Muir Robertson said: “This collaborative development is testament to the value of our recent acquisition by Charles Taylor. It is just part of our commitment to provide the tools, technology and expertise to enable our insurer clients to execute their digital strategies effectively and meet customer expectations proactively.”

Carlos Romeu, client delivery director for Charles Taylor InsureTech, said: “Automated claims introduce new technology intelligently to the claims process; meeting the digital needs of insurers and enhancing CEGA’s end-to-end claims management. We are delighted to support CEGA’s strategy to bring innovative tools to the insurance market.”


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Mark Dugdale is the editor of Claims Media. Mark welcomes articles, letters or feedback from readers and can be reached via mark.dugdale@barkerbrooks.co.uk