DWF launches claims management service in France


DWF has launched a claims management service in France as it looks to become a “global partner” for insurers.

Called DWF Claims France, the service will provide insurers with quickly accessible claims managers. The new venture will sit under the firm’s Connected Service division and covers the entire claims chain including claims management, appointment of experts, application of the terms of the policy, correspondence with insured persons to the resolution of disputes relating to coverage and the exercise of subrogation procedures.

The firm says that the proposition, which has already been adopted by some UK insurers, allows the claims process to be administered at a cost-effective rate.

The offer complements the insurance law practice of DWF France AARPI, headed by Romain Dupeyré, a partner at DWF. Carole Demarquay will be the first claims manager for DWF Claims France. She holds a master’s degree in insurance law from the University of Montpellier, and previously worked as a claims manager at AXA France.

Jean-François Mercadier, managing partner of DWF France, said: “After the arrival of new partners in social law, real estate law and commercial litigation as part of the business’s ongoing growth, the creation of DWF Claims France deepens our offer to insurers which is one of the firm’s most important and dynamic practices.”

Neil Sully, director of DWF Claims International, added: “In addition to our international offices in the United States, Canada, Australia and Ireland, we are pleased to offer this claims management service in France. Working with our insurer clients, we have sought to build a unique and new solution for London and local markets.”


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Mark Dugdale is the editor of Claims Media. Mark welcomes articles, letters or feedback from readers and can be reached via mark.dugdale@barkerbrooks.co.uk