New head of casualty claims for Allianz


Allianz has appointed Mark Merrix (pictured) as its new head of casualty claims.

Following a review of its technical claims structure, the insurer has moved former fraud manager Merrix to the position and named Nick Kelsall as his replacement.

Merrix has many years of casualty experience, having led the Allianz disease and run-off operation for eight years and taken on the role of claims fraud manager where he was responsible for all lines of business. In his new position, he will lead the development and implementation of technical claims strategy across all casualty and disease claims. He will also be responsible for managing the rehabilitation team.

Kelsall will now manage Allianz’s head office fraud operation, as well as the performance of the claims validation teams and organised fraud units,which are located across a number of sites in the UK and India. Kelsall joined Allianz in 2015 as technical claims manager, having previously worked at NFU Mutual as litigation manager.

Allianz’s head of claims, technical Lee Watts said: “It is a testament to the technical skills of our team that we have been able to promote from within. This demonstrates Allianz’s strong focus on developing talent.

“Mark has transformed the shape and direction of the fraud team and leaves them in a great shape and I have every confidence that he will do the same in his new position.

“Nick brings to the role a huge amount of innovation along with digital expertise, both of which are essential ingredients in developing our future focussed claims offering”.


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Mark Dugdale is the editor of Claims Media. Mark welcomes articles, letters or feedback from readers and can be reached via