Allianz has given its commercial motor policyholders access to a multimedia hosting platform to support their claims.
In the event of a claim users will be able to upload videos such as dash cam or CCTV footage as well as documentation that will be able to instantly share with the insurance company.
The platform has been developed in partnership with VUECloud, sister company to vehicle CCTV and telematics company VUE. It is called Allianz VUECloud.
The partnership will also provide Allianz customers with the option to create their own bespoke branded platform at a discounted rate. In addition to facilitating claims, Allianz says that the collaboration will aim to improve risk management by analysing telematics data and interpreting accident frequency, as well as offering drivers road safety advice.
Allianz’s head of claims strategy and customer experience, Margaret Scott, said: “I’m confident that our enhanced digital claims proposition provides a faster and easier claims service which will help mitigate business interruption and disruption for customers. We’re already seeing that claims submitted via digital channels support more active decision making and proactive claims handling, reducing time and effort for our customers and ultimately delivering better results.”
VUEcloud managing director, Chris Rodowicz, said that the jointly staffed project had taken six months to complete.
“The success of this project demonstrates the value to insurers and to their customers of being able to share digital media relating to claims easily and as early as possible to enable quick, accurate decision making and hence claims resolution,” added Rodowicz.