LMA launches Claims Development Pathway


The Lloyd’s Market Association (LMA) has launched the Claims Development Pathway, a new interactive training and development tool that will provide support to claims professionals in the Lloyd’s market, at every stage of their careers.

Modernising claims at Lloyd’s is a high priority for the LMA this year and the continuing development of talent and expertise within claims, at all levels, is vital to that, according to the association.

The Claims Development Pathway provides a central resource that offers technical, operational, commercial, behavioural and strategic training accessible to all association members. The tool further provides access to LMA claims programmes, industry learning and development programmes, and professional qualifications.

The delivery of the pathway meets key association objectives, which include promoting claims as a profession, supporting the claims leaders of tomorrow by creating a pathway for claims leadership and providing oversight of current training and educational programmes.

Lee Elliston, claims director at the LMA, said: “The vital role of Lloyd’s claims professionals was clearly demonstrated by their outstanding response to the string of catastrophes that struck in 2017. Maintaining that track record depends on the claims community continuing to attract talent and expertise.”

“The Claims Development Pathway is designed to make available market wide expert resources that will complement existing individual managing agency development frameworks.”

Charlotte Myers, LMA academy and market talent development director, added: “Structured learning is a primary driver in building the competencies for a successful career in claims management.”

“The claims development pathway is tailored to suit professionals at all stages of their careers and provides a wealth of information on technical and soft skills training, practical experience and self-development.”

The Claims Development Pathway is available via the LMA website.

This year promises to be a busy one for the LMA in claims modernisation. Work is underway to create the Claims Expert Management Hub for the Lloyd’s market. Expected later in 2018, the hub promises to bring down £1 billion in expenditure on third-party experts.

The LMA has also worked to create the Lloyd’s market’s Single Claims Agreement Party Model, which will enable quick and efficient authorisation of claims by allowing policy leaders to agree non-complex payments up to £250,000 on behalf of following carriers.

David Gittings, CEO of the LMA, highlighted the success of the claims modernisation programme at the association’s annual CEO meeting on 22 February.


About Author

Mark Dugdale is the editor of Claims Media. Mark welcomes articles, letters or feedback from readers and can be reached via mark.dugdale@barkerbrooks.co.uk