AEGIS London appoints Carrie Trudeau to lead on Canada claims


Lloyd’s managing agent AEGIS London has hired Carrie Trudeau to manage claims notified by its Canadian coverholders.

Based in Toronto, Trudeau will focus on strengthening relationships with London market brokers while supporting AEGIS London’s coverholders writing property and other lines of business in Canada.

She will work with and eventually replace Spencer Shusterman, who has chosen to retire from his position as senior vice president of claims at the end of this year, having established a claims service in Canada afters seven years with AEGIS London.

Trudeau joins from Crawford & Company, where she was director of Lloyd’s and dedicated units.

She has 18 years of experience in the Canadian insurance market. She began her career with Markel, rising to senior claims examiner before joining Crawford as client services manager in 2008.

Trudeau is a fellow chartered insurance professional and Canadian risk manager.

Richard Foulger, head of claims at AEGIS London, said: “Carrie is a great addition to our team in Canada. Her knowledge of the market, particularly with regard to claims, will build on the great work done by Spencer Shusterman. By working closely with our London brokers, Carrie will help raise our profile in Canada while providing first rate service.”


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Mark Dugdale is the editor of Claims Media. Mark welcomes articles, letters or feedback from readers and can be reached via