Kennedys updates its guide to claims handling


Law firm Kennedys has published a significantly updated edition of its guide to claims handling.

Claims Handling Law and Practice – A Practitioner’s Guide is a simple, user-friendly guide authored by 48 of the firm’s lawyers, and incorporating a foreword from Professor Dominic Regan, adviser to Lord Justice Jackson on costs reform.

Designed to aid claims handlers on a day-to-day basis, the guide extends to 42 chapters covering all areas of general liability, including motor, employers’ and public liability; occupiers’ liability and quantum; as well as topics of interest to clients in other areas such as clinical negligence, health and safety, occupational disease, and housing disrepair claims.

The book, a third edition of the original 2008 guide and 2015 update, reflects the seismic reforms to personal injury law that have occurred in recent years and contains 13 new chapters offering comprehensive guidance on topics such as evidence gathering and negotiation, and crisis management.

It also covers claims handling knowledge relating to marine, aviation, environmental, director’s and officers’, motor prosecution, first-party property claims, and subrogation. Jurisdictional issues in Scotland, Northern Ireland and Ireland, and specialisms such as sexual abuse claims, professional indemnity and catastrophic injuries, also feature.

Richard West, partner and head of liability at Kennedys, said: “The guide is designed to be both an ‘aide memoire’ to the experienced claims handler and a training aid for those less experienced. The first and second editions proved themselves to be a valuable reference tool to support a claims handler’s working day and we firmly believe that this updated and expanded version will prove even more helpful.”

West continued: “Our clients turn to us for clear, concise legal advice. The guide, written with this in mind, enables our clients to become more independent from, rather than more reliant on, their lawyers. It has been written by some of the industry’s leading lawyers and we are pleased that this latest edition is already receiving an extremely positive response from our clients.”

Last year, Kennedys accelerated its investment in innovation through partnerships with an offshore prototyping and development team, which focuses on technologies such as rapid prototyping, machine learning and blockchain, and the University of Manchester, to develop next-generation fraud prevention software.

Kennedys also launched its Ideas Lab as part of its drive to continue to develop 21st century, client-focused legal services.

Pictured, from left to right: Deborah Newberry (lead editor); Richard West (lead author); and Dominic Regan (writer of the book’s introduction)


About Author

Mark Dugdale is the editor of Claims Media. Mark welcomes articles, letters or feedback from readers and can be reached via