SRA issues new warning on false travel sickness claims


The Solicitors Regulation Authority (SRA) has issued a reminder to the profession about its responsibilities when handling travel sickness claims.

The SRA currently has 18 cases under investigation, and has updated its advice to better prepare solicitors looking at this area of legal services.

Last year, the Association of British Travel Agents showed travel sickness claims in the UK had increased by 500%, dwarfing those made by continental visitors to the same hotels.

A number of high-profile legal cases have shown that this rise included fraudulent claims, with some holidaymakers jailed for pretending they were sick when that was not the case.

Last September, the SRA published a warning notice to remind the profession of its obligations and make sure solicitors did not get involved in fraudulent claims. The warning notice included advice on checking the veracity of cases, with searching through social media posts as one of the simple ideas suggested.

That warning notice has been refreshed and updated to reflect new issues that have arisen. These include solicitors:

  • Acting where they had no skill in area
  • Failing to verify the source of the client referral (for example, was it from an authorised claims management company)
  • Making unreasonable requests for disclosure
  • Failing to advise clients about what would be expected of them when making a claim

The SRA has also contributed to the joint regulators’ Legal Choices website, offering advice to the public about the consequences of being caught up in false claims.

Paul Philip, chief executive of the SRA, said: “This issue is still very much a concern. While the number of claims has fallen, it’s important that solicitors are aware of the pitfalls especially at peak holiday season.”

“We and the public expect all solicitors to maintain high standards and act with integrity. Our updated warning notice makes it clear that any solicitor handling holiday sickness claims must carry out proper due diligence, make sure they advise clients properly and that they are dealing with a genuine case where the client is seeking legal help of their own accord.”

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Mark Dugdale is the editor of Claims Media. Mark welcomes articles, letters or feedback from readers and can be reached via