Audatex has launched an end-to-end digital motor claims management solution that promises to shorten and streamline the entire process.
AudaENOL enables policyholders to initiate and drive the claims process, shortening and streamlining the cycle for claimants, insurers, repairers, and accident management companies, from first notification of loss to settlement.
Available on desktop, tablet and mobile devices, and through SMS and email, AudaENOL allows the policyholder to take control of the claims process.
Audatex launched AudaENOL alongside research that revealed many UK motor insurance policyholders feel the claims process is lengthy or out of their control.
Audatex’s Consumer Empowerment in Insurance research, which was conducted by Censuswide and profiled more than 3,000 UK motor insurance policyholders, found that 30% feel it takes too long and 25% do not feel in control of the claims process.
David Shepherd, regional managing director for Audatex UK and Africa, commented: “AudaENOL is responding to the clear need from policyholders to experience a fully digitised motor insurance claim process, similar to how they complete other day-to-day tasks using the latest technology. Visibility, control, veracity, simplicity, immediacy—these are now all essential requirements for today’s consumer experiences and motor insurance is no exception.”
AudaENOL combines accident and vehicle damage information, vehicle data, and the suitability of individual repairers, and allows policyholders to process a claim at any time and in any place.
Information stored electronically enables claims handlers to de-prioritise less complex cases, which can be managed by the policyholder. The process is made simple through AudaENOL’s damage and image capture tool, which records accurate accident damage evidence.
A quicker claims settlement is also enabled through AudaENOL’s integration with the wider Audatex and Solera product portfolio.
Shepherd added: “Insurers can no longer approach each stage of a motor claim as a standalone event; they must now provide a single digital claims journey which fits seamlessly into the busy, ‘always on’ lifestyle of the modern consumer. Improving the experience of UK policyholders should be a main focus for insurers. And with a third (33%) of respondents unsure of how to make a claim and nearly half (46%) blaming a bad claims experience on poor customer service, the need for a more consumer-friendly claims approach is now imminent.”
“AudaENOL allows insurers to put the customer back in the driving seat when making a claim and at the same time ensures they hold a competitive edge in an industry which is being continuously revolutionised by digital transformation.”