AXA XL goes live with DOCOsoft claims management system


Recently combined AXA XL has gone live with an enterprise claims management system from claims technology specialist DOCOsoft.

The system, supporting full Lloyd’s market ECF2 Write Back functionality, was delivered on time, on budget and according to plan, according to DOCOsoft.

The claims management system integrates with AXA XL’s underwriting and document management systems, as well as the market-wide Electronic Claims File (ECF) and Insurers Market Repository (IMR).

DOCOsoft’s claims management system provides 24/7 access to claims adjusters, delivers better regulatory functionality and protects carriers’ reputations.

It also supports regulatory compliance with minimum claims standards, helps to increase throughput, reduces duplication of effort, supports faster reporting and reduces the end-to-end claims lifecycle. The product is closely integrated into the infrastructure that supports the London and international insurance markets.

DOCOsoft CEO Aidan O’Neill said: “DOCOsoft understands the growing challenges faced by our global carrier client base, which now includes AXA XL. Their claims business is complex, dealing with multi-million dollar claims. Our technology systems are robust, which is why we were selected by AXA XL as part of a highly competitive tender process that included some of the world’s largest technology vendors.”

“We also increasingly add value through our improved MI and data analytics software, which allows claims departments to understand and measure their data more accurately. We are delighted to welcome AXA XL on board.”

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Mark Dugdale is the editor of Claims Media. Mark welcomes articles, letters or feedback from readers and can be reached via