Hiscox names new group claims director as Jeremy Pinchin retires


Jeremy Pinchin will retire from his role as group claims director at Hiscox in February, with Grace Hanson set to take over early next year.

Pinchin joined the insurer in 2005 as its first claims director and has held a number of other leadership positions during his 13-year tenure, including CEO of Hiscox Re and Insurance-Linked Securities (ILS), CEO of Hiscox Bermuda and group company secretary.

In his capacity as group claims director, he built a team of more than 250 people across 14 locations. He was recently awarded the inaugural London Market Association award for outstanding service to claims.

After his appointment as the first CEO of Hiscox’s global reinsurance business in 2013, Pinchin led the creation of Kiskadee Investment Managers, Hiscox’s specialist ILS manager, which now has $1.7 billion under management.

Pinchin previously worked for Lloyd’s of London, where he was the first head of claims following the creation of the franchise team, and was responsible for the market’s first coordinated claims strategy and claims management principles. He joined Lloyd’s as a consultant in early 2002 to head up a team coordinating the market’s management of its exposure to the losses arising from September 11.

Hiscox will continue to benefit from Pinchin’s insight and experience as he will serve as chairman of Hiscox Special Risks and chairman of the Hiscox pension trustees.

Hanson qualified as a US lawyer in 1987, reaching partnership in private practice before moving into insurance in 2001 when she joined AIG and relocated to Bermuda. She joined AIG sponsored start-up Allied World where she led their global claims function, including through the large catastrophe loss years of Hurricanes Katrina, Rita and Wilma in 2005.

She joined insurtech business Homesite as its corporate counsel in 2009 and then chief claims officer in Boston.

Bronek Masojada, chief executive officer of the insurer, commented: “I would like to thank Jeremy for his outstanding and enduring contribution to Hiscox. He ensured that Hiscox delivered on its claims promise to customers in their hour of need, and the awards the team received are testament to his leadership. He also shaped the growth and development of Hiscox Re and ILS, and our market position reflects this. I’m delighted we will continue to benefit from his sage counsel through his chairmanship of Hiscox Special Risks and [the]Hiscox pension trustees.”

Masojada said of Hanson: “Paying claims will always be at the heart of our business, and Grace’s leadership experience, values and global expertise make her an excellent leader of the team. Her breadth of knowledge, from global catastrophe and retail claims through to insurtech in many of our key markets will be invaluable to the group.”

Hanson added: “I’m very excited and honoured to join Hiscox as group claims director, to support its goal of delivering unparalleled customer service, while remaining at the forefront of the newest developments in the insurance industry.”

Subscribe to the Claims Weekly newsletter and receive the latest claims news and analysis every Monday:


About Author

Mark Dugdale is the editor of Claims Media. Mark welcomes articles, letters or feedback from readers and can be reached via mark.dugdale@barkerbrooks.co.uk