Legal & General launches Smart Adjusting for large claims


Legal & General has launched the Smart Adjusting initiative to provide a tailored solution for large loss claims via a comprehensive panel of handpicked adjusters.

Through the initiative, Legal & General will work in partnership with five adjusting companies to fulfil all major and complex losses.

This announcement follows a loss adjuster selection process over a number of months, having engaged with a large number and variety of providers across the UK market.

The bespoke model is a further demonstration of Legal & General’s ongoing commitment to provide innovative claims solutions, empowering the best adjusters to deliver the most effective claim outcomes for the insurer’s customers.

Stephen Foster, UK supply chain manager at Legal & General, said: “We are pleased to be launching our Smart Adjusting claims service. Having hand selected our own elite group of adjusters from a wide variety of innovative companies, we are now exceptionally well placed to serve our customers who are often the most in need.”

He added: “Working closely with our partner adjusters we will gain valuable insight at an individual claim level, handing back control so that adjusters have autonomy to make decisions to provide improved customer outcomes. Smart Adjusting is a fantastic development for us that adds to our leading range of claims services.”

Emily Wye, technical and major loss claims manager at Legal & General, commented: “Smart Adjusting brings an exciting change to Legal & General’s approach to managing major and complex claim losses. By working with an expert panel of hand-selected individual loss adjusters, we can keep the customer at the heart of everything we do.”

“Our customers who experience life-changing damage to their properties can be assured that as well as having a dedicated, experienced case manager at Legal & General, they will also have the right loss adjuster at their property to help them get their lives back on track. Empowering individual adjusters, based on skill-set rather than company profile, to make key decisions with the support of our senior case handlers, provides something different in this market.”

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Mark Dugdale is the editor of Claims Media. Mark welcomes articles, letters or feedback from readers and can be reached via