MSL appoints new managing director


Legal expenses, assistance and claims services provider MSL has appointed senior claims professional Glen Eastwood as managing director.

Eastwood begins his role at the Cheadle-based business immediately.

Chief executive Nick Garner said the role is a new one for MSL, which, as well as providing legal expenses, also delivers claims services including credit hire, legal services, and FNOL to insurance brokers, insurers and intermediaries in the private car, fleet, driving instructor, taxi, classic car and motorcycle lines.

Of Eastwood’s appointment, Garner said: “We have grown considerably in recent months, and I felt we needed an experienced managing director to make sure the different parts of the business are aligned and to have overall control of our strategy for growth.”

“Glen’s arrival is a measure of how ambitious we are for MSL. We believe the sector is full of opportunity following political and regulatory reform, and the continued expansion of technology-led propositions in the claims space.”

Eastwood said: “MSL is reinventing itself to offer a broader range of motor claims services, with a particular focus on niches, so it is an exciting time to be joining Nick and the team.”

“MSL has a ‘can-do’ reputation among our specialist segments, such as taxi, or driving instructors, where being back on the road immediately is essential to our customers being able to earn their living.”

“There are also significant challenges within our sector, for example, the future for diesel and ULEV vehicles in light of changing government policy. I want MSL to be the go-to business for service and advice, and I am excited by the opportunity.”

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Mark Dugdale is the editor of Claims Media. Mark welcomes articles, letters or feedback from readers and can be reached via