Zurich will soon begin rolling out insurtech provider Snapsheet’s claims platform across Europe, Latin America and the Asia Pacific.
Snapsheet signed up Zurich to its platform late last year, paving the way for the insurer’s customers in Ireland to initially benefit from increased engagement and faster claims processing.
The insurtech company’s platform can receive information from multiple customer channels, including email, text, or a web or mobile app. It also enables insurers to directly deposit payments into customers’ bank accounts.
The software covers auto, property and injury for personal and commercial claims, and incorporates automation derived from data collected from more than one million processed claims across more than 70 blue-chip carriers and non-traditional innovators.
“The collaboration with Snapsheet will allow Zurich to further streamline the claims journey for our customers and provide additional innovative services,” said Ian Thompson, Zurich’s group chief claims officer.
“Our customers will have additional options to report claims and communicate with Zurich to speed up and simplify the claims experience. As we build a culture of innovation and greater agility into our business, we are very excited to enter into this strategic relationship with an insurtech that is paving the way for new innovation in the insurance industry.”
Snapsheet has already processed more than $2.5 billion (£1.97 billion) worth of claims in the US through its platform. CJ Przybyl, co-founder of Snapsheet, said:“We continually leverage our own claims data to provide real-time R&D that enhances the functionality and automation of our claims processing software.”
“Zurich recognised the tremendous value to be gained from the Snapsheet suite of software across multiple lines of their P&C business. Our ability to capture claims information from any medium, coupled with pro-active workflows, will help augment Zurich’s existing systems—ultimately providing a higher level of service for their customers.”