HCML launches ‘faster, cheaper, better’ patient service


Rehabilitation and case management firm HCML has launched a comprehensive one-stop treatment service for insurers and law firms to coordinate hospital consultant appointments, surgery and diagnostic treatments.

HCML commercial director Ben Dawson said the new service will deliver a faster, cheaper, better patient journey and could offer savings of more than 10% in treatment management costs.

It will offer faster appointments and turnaround times, slash delays and streamline clients’ administration with a one-stop service alongside its established national Innotrex network for physiotherapy and psychotherapy treatments, HCML said.

Since its 2012 launch, Innotrex work volumes have quadrupled and Dawson said that it has earned a reputation for complaint-free customer service, proactivity and communications. It has earned loyalty from the clinicians and clinics in its network through responsible, ethical supplier management.

“They are fully audited, and we take great care of them. They offer great service in return and know the standards we expect for our patients,” Dawson explained.

“Their quality and expertise ensures that patients get the most appropriate treatment first time, every time and this cuts delays and costs.”

The treatment services team in Bristol has grown from two to 12 since it was created in 2017 and is set to double its income to £5 million by 2020. HCML head of treatment services Gareth Davies was operations director at rival Innovate Healthcare.

“As the UK’s leading multi-track rehabilitation company, we know the challenges in sourcing patients the right treatment,” said Dawson. “We expect other rehabilitation companies will appoint us to deliver these services for them because of that.

“Our dedicated IT team are constantly upgrading our systems, developed fully in-house, to make referrals easier for our clients and give them instant access to updates and downloadable patient documents and to improved portals.”

HCML appointed Dr Alex Smallwood as its new chief medical director earlier this year.


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Mark Dugdale is the editor of Claims Media. Mark welcomes articles, letters or feedback from readers and can be reached via mark.dugdale@barkerbrooks.co.uk