Coplus has engaged independent consultancy company SX3 to provide a customer audit process for potential customers considering its new first- and third-party motor claims management solution, Cobalt.
SX3 will provide potential customers with free independent assessments of their existing claims management solutions and review whether Cobalt may benefit them.
Cobalt uses skilled expertise supported by AI-based decision support tools to enable optimum management of both vehicle damage and injury claims.
The new initiative will see SX3 working with participating companies to provide completely independent and confidential reviews that strategically assess their current claims processes, according to Coplus.
Following a detailed review including but not limited to customer satisfaction levels, service and cost comparisons, SX3’s reports will highlight a number of key opportunities and areas for improvement.
Each report will also conclude with a no-cost or -commitment transparent evaluation that determines whether or not the introduction of Cobalt to their service repertoire would be beneficial.
Adrian Gilbert, managing director of SX3, commented: “This is a remarkable act of faith by Coplus in their Cobalt solution. They are offering to fund independent evaluations of customers’ existing services against Cobalt, regardless of the outcome of that evaluation.”
“Furthermore, Coplus will have no access to the results of these evaluations, which will remain confidential between SX3 and the customers. It’s a brave move, as we will exact the same high standard of independence and expertise to these evaluations as we apply to all of our assessment work, so well done to Coplus for showing such faith in their solution.”
Jason Tripp (pictured), managing director of Coplus, continued: “Operating successfully in the highly competitive motor broker FNOL market for as long as we have has helped us build a highly efficient platform from which to launch Cobalt. Being new to the insurer claims services space, we are free from legacy issues, and we’ve built from scratch technology, partnerships and processes in which first call or contact resolution is the aim.”
“By removing errors and delays, before they occur, we can save insurers money and make it a better experience for the policyholder. Trust and integrity are two very important values at Coplus and we show that through our transparent approach. This work with SX3 is a way for us to show that in practice and we are delighted to be able to utilise their independent assessment.”