CPP Group UK to handle key replacement claims for RAC

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Insurtech specialist CPP Group UK will provide the RAC with a bespoke claims handling service under a new partnership with the motoring organisation.

Under the partnership, CPP will handle new claims for Key Replace, a supplementary benefit to the RAC’s breakdown membership. Currently, more than 200,000 of the organisation’s members have Key Replace cover, which provides protection against keys that are lost, broken, stolen or locked inside a vehicle.

CPP, which provides key assistance services to around 600,000 UK customers, will now provide a white-labelled service and 24-7 claims support to Key Replace customers from its operational centre in York. Any claims will be fulfilled by fully qualified and accredited mobile locksmiths from the company’s UK-wide, 24-hour network.

Michael Whitfield, managing director of CPP, said of the partnership: “We are delighted to be working with the RAC and both businesses have worked hard to ensure a smooth operational transition. CPP’s background in claims handling and our extensive experience and investment in the key assistance sector makes this a well-suited partnership. We are proud to be working closely with the RAC and look forward to providing outstanding support to its members.”

Andy Baker, managing director of consumer roadside at the RAC, said: “Much like the RAC, CPP Group UK places a high importance on providing exceptional value and service to customers. Our Key Replace product is a valued benefit for our members and we’re looking forward to working with CPP to give our members a seamless customer experience in their time of need.”

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Mark Dugdale is the editor of Claims Media. Mark welcomes articles, letters or feedback from readers and can be reached via mark.dugdale@barkerbrooks.co.uk