Agria Pet Insurance has implemented DWF 360’s claims and insurance policy management software, EvoClaim, to replace its legacy end-to-end insurance system.
The pet insurer needed to replace its aging legacy policy management and claims solution to help support business growth and increased levels of customer service satisfaction.
Agria was already handling hundreds of thousands of customer policies. A more scalable, secure and performant solution had to be found that could deal with an increase in high volume transactions to cater for its growth in the UK.
As the EvoClaim solution was flexible, Agria also commissioned DWF 360 to replace its end-to-end insurance platform solution, which caters for policy quoting, inception, renewal, adjustments, rating, complaints and claims.
Equally, DWF’s understanding of the insurance market assisted in ensuring the software was adapted and tailored to all of Agria’s requirements.
Simon Wheeler, managing director at Agria, said: “We had reached a stage where our aggressive growth trajectory was being impacted by the limitations of our legacy policy administration platform.”
“After a meticulous selection process, the EvoClaim solution now provides super-efficient claims management and has been developed into a full end-to-end insurance system that delivers sophisticated process automation, data enablement and digital capability; prerequisites to accelerate our ambitions in the UK and extend the option to support Agria’s international expansion.”
Ashely Moss, chief executive officer of DWF 360, said: “We are delighted to be working with Agria, it’s a pleasure working in partnership across our respective teams to make the project a success.”