Allianz and LV= General Insurance appoint claims panels following joint review

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Allianz Insurance and LV= General Insurance (GI) have appointed Keoghs, DWF and BLM to their legal panels for claims, following a joint review.

As strategic partners, Keoghs, DWF and BLM have supplier contracts effective from 1 May and valid for three years.

All three law firms have worked with LV= GI since its last claims review in 2017, and will individually sit on core defendant claims panels covering fraud, motor, property, property recoveries and major losses.

Both Keoghs and BLM have worked with Allianz before. Similar to LV= GI, they will sit on motor, casualty, and fraud panels, with BLM focusing on major losses. Keoghs will also handle recoveries and property claims. New joiner DWF will be able to receive Allianz instructions for all types of cases.

Allianz’s previous legal panel had been in place since 2014. The commercial lines insurer reviewed it in collaboration with personal lines insurer LV= GI to align the service provisions of both businesses.

Eibhlin Swan, head of supply and experts at Allianz, commented: “Our suppliers play an integral role in delivering our customer journey and I am delighted that we will continue our relationship with Keoghs and BLM and begin a new relationship with DWF. This joint review has allowed us to ensure we are leveraging the benefits of both our businesses and brands to deliver best-in-class service, alongside our new panel, to our customers.”

Caroline Johnson, technical claims director at LV= GI, said: “I’m delighted with the outcome and the opportunity to continue our relationship with a legal panel that shares our passion for delivering for our customers. Our claims legal panel is so important, as it helps us support customers with legal expertise at an incredibly challenging time. The new claims panel has been a joint project with Allianz, and ensures customers across both brands continue to receive great service from us.”

Allison Carr, chief executive officer at Keoghs, commented: “We are delighted to have been appointed to the newly combined Allianz and LV= panel and are tremendously excited to continue our support of both prestigious insurance brands.”

“Both Allianz & LV= have an excellent reputation in the insurance market for delivering outstanding care to their customers, and having provided legal services to both for a number of years now, we look forward to continuing to build on our strong partnership for the future. As the insurance market adapts and changes, we take pride in the fact that Allianz and LV= have trusted Keoghs to be a strategic partner to help them deliver on their business priorities.”

Sir Nigel Knowles, group chief executive officer at DWF, said: “We are delighted to have been appointed to Allianz’s legal panel and to have extended our panel status with LV=. This is great recognition for DWF’s premium insurance practice and our differentiated proposition in the legal services market.”

“We have already supported LV= for a number of years and are very pleased to build on our excellent existing relationship with this new appointment. I would like to thank the Allianz legal team for entrusting this important work to us and we look forward to working with them to support their strategic priorities.”

Matthew Harrington, senior partner at BLM, added: “We have worked alongside Allianz and LV= for many years and have supported them to achieve their promise to be the best for their customers. Being awarded a place on the panel once again will give us an opportunity to support their UK claims strategy further, working with them as they put claims at the heart of their proposition.”

Harrington continued: “The insurance claims landscape and the challenges facing insurers and their customers continue to evolve. We are looking forward to building on our valued relationship with Allianz and LV= as together we meet those challenges for the benefit of our clients and their policyholders.”

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Mark Dugdale is the editor of Claims Media. Mark welcomes articles, letters or feedback from readers and can be reached via mark.dugdale@barkerbrooks.co.uk