FMG, the provider of fleet incident management and specialist vehicle recovery services, has chosen DWF and its 360 claims management software, EvoClaim, to help improve efficiencies across its claims profile and to improve customer experience.
DWF 360 was chosen due to its long-standing experience in the insurance sector and knowledge of insurance products offered by insurers to the market. Moreover, ease of use, flexibility, adaptability, automation, security and cloud capabilities were key factors to the selection of the DWF EvoClaim solution.
Robin Lang, insurance services director at FMG, said: “We needed a product to help us deal with a convergence of businesses with an increase in incidents and potential claims. The solution needed to be adaptable, easy to use and able to integrate with our existing core operational systems. EvoClaim was selected as it managed to tick all the boxes, with an aim of helping us develop substantial operating efficiencies. EvoClaim has given us flexibility, security and in these challenging times, instant capability for remote operational home working. With the design for ease of use, plus its reporting and integration capabilities, it was identified as the solution of choice.”
Ashley Moss, chief executive officer of DWF 360 said: “As a client with a broad range of insurance systems, FMG needed to ensure that they could onboard a product easily and have the ability to integrate it with their other systems. This meant that they needed a solution that could be flexible, able to change and adapt to their needs whilst also delivering maximum benefit from automating the claims process. EvoClaim offers all of these benefits and it was selected after a considered selection process.”
“EvoClaim is already the solution of choice for a number of DWF clients. It is fully embedded and links seamlessly with their other business insurance systems. EvoClaim delivers automation via highly efficient workflows and streamlined claims processes. Our clients typically see a reduced claim cost exposure and are able to deliver improved customer service.”
DWF 360 has developed a suite of fully configurable risk software that enables customers to manage their insurance software needs end-to-end, mitigate incidents occurring, monitor/maintain compliance and deliver key awareness alerting through to trend management information reporting. The full suite approach is grounded in managing the entire process of flexible, adaptable and secure software implementation that can operate anywhere remotely.