Allianz appoints future-proof approved repairer network

0

Allianz Insurance has appointed its new approved repairer network for motor claims, having selected repairer partners best placed to keep pace with advances in vehicle technology.

During the tender process, the commercial insurer looked closely at bodyshops’ facilities, equipment and skills to repair electric vehicles and to recalibrate ADAS (advanced driver assistance systems).

Allianz also carefully reviewed customer experience, in particular key-to-key times and progress updates, as well as repairers’ sustainability efforts.

The new network, effective 1 November, is made up of two national suppliers and six regional groups to implement a more locally focused approach. 

To choose its new partners, Allianz analysed the challenges facing the repair sector, from parts inflation to skills shortages to technical innovation, and identified those bodyshops best equipped to take them on.

Technological considerations were particularly important because lease vehicles make up much of Allianz’s fleet book and tend to be less than four years old. That is why all selected suppliers can repair electric vehicles and most sites have in-house ADAS recalibration.

Allianz also decided to work with repairer groups that are certified carbon neutral or working towards it, and whose methods prioritise repairs over replacement. The insurer requires its approved bodyshops to be able to offer green parts, when available and with customer acceptance.

Allianz hopes brokers will encourage customers to take advantage of the approved network. All repairers have delegated authority, which prevents delays. Competitive contractual rates are in place, resulting in reduced costs, and approved repairers guarantee the work for the lifetime of ownership, according to the insurer.

Colin Davies, head of supplier services for claims at Allianz Insurance, commented: “We know that our customers expect a high-quality repair with minimal vehicle off-road time and that’s why we placed such focus on technological capabilities and repairer processes. We’re confident our new partners, with their regional footprint, their skills, their ethos, will deliver a market-leading repair proposition and high customer satisfaction.”

Share.

About Author

Mark Dugdale is the editor of Claims Media. Mark welcomes articles, letters or feedback from readers and can be reached via mark.dugdale@barkerbrooks.co.uk