QuestGates acquires contingency and entertainment claims specialist


Specialist loss adjuster QuestGates has completed its fourth deal of 2021 with the acquisition of Focus Claim & Risk Management.

Focus specialises in managing contingency and entertainment claims, including cancellation and non-appearance, with particular expertise in prize indemnity, over-redemption, and risk management of lotteries and prize promotions. This latest acquisition complements the existing expertise within the QuestGates subsidiary, Hyperion Adjusters.

The Focus team, including both Linda and Jonathan Wylde, will become part of the QuestGates Specialist Services division and will work with the Hyperion team.

This is QuestGates’s fourth deal of 2021, after acquiring all-uk adjusters in August.

Glen Donaldson, director of specialist services at QuestGates, commented: “Since acquiring Hyperion four years ago, it has gone from strength to strength as demand from clients for its expertise in the contingency, entertainment, motor sport and lotteries market has increased. These are highly specialist claims requiring unique skill sets and experience to ensure they are handled correctly, both from a technical and operational perspective.”

“Focus has a fantastic reputation in the market and we are delighted to welcome their team as part of the Hyperion/QuestGates family.”

Focus director Linda Wylde added: “Having worked hard over the past 20 years to build a reputation for service excellence in the contingency market, we felt it was the right time to become part of a larger enterprise. We soon recognised that QuestGates was the natural choice.”

“Glen and the team made it clear that they would both value the expertise that we could bring to their existing team of professionals within Hyperion, but also help us to widen our service offering to our own client base.”


About Author

Mark Dugdale is the editor of Claims Media. Mark welcomes articles, letters or feedback from readers and can be reached via