QuestGates appoints former Howden UK claims director to new role

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Loss adjuster QuestGates has appointed Anna Burt to the newly created role of operations manager for the specialist services division.

Burt has joined QuestGates from Howden, where she was executive director for UK claims for six years.

In that role, Burt led and delivered the claims strategy across UK and international locations, with teams spanning a wide range of insurance classes, including rural, real estate, sports, corporate and private clients.

In her new role at QuestGates, Burt will initially be responsible for overseeing the operations of the rapidly growing agricultural team and subsidiary business, Hyperion, whose team was boosted with the acquisition of Focus Claim & Risk Management last November.

This will include working with both teams’ technical leaders to ensure they have the right support and structure to manage increasing case volumes in the UK and overseas.

Glen Donaldson, director of specialist services at QuestGates, commented: “We’ve made considerable investment in growing our specialist services division and that investment is paying off in terms of the growth we’re achieving across the board. Our Hyperion subsidiary and agricultural teams in particular are seeing volumes go through the roof as we win more business in both areas.” 

Donaldson added: “Anna has unique experience of rural and sporting claims as well as having spent her career in the broking world, so brings a fresh pair of eyes to our service commitment. I’m delighted that we have secured a claims professional of her calibre and extend a welcome on behalf of the QuestGates team.”

Commenting on her new role, Burt said: “I’m thrilled to have joined QuestGates. Having spent many years in the broking sector, I am alive to the important role a loss adjuster can play when a claim arises.”

“The reputation that QuestGates has established for exceptional levels of customer service was a key factor in my decision to join the business and, having known many of their team for years, I know I share similar values. I’m really looking forward to both applying the experience I have gained within a new environment and working with my new colleagues to further enhance the service QuestGates delivers.”

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Mark Dugdale is the editor of Claims Media. Mark welcomes articles, letters or feedback from readers and can be reached via mark.dugdale@barkerbrooks.co.uk