Admiral selects Nuvalaw and Trust Arbitration to speed up claims resolution


Insurer Admiral has selected technology company Nuvalaw and joint venture partner Trust Arbitration as its alternative dispute resolution (ADR) providers for personal injury claims.

The announcement follows a successful pilot with claimant law firms and Admiral, which is using Nuvalaw’s platform and Trust Arbitration’s ADR service to expedite the resolution of certain personal injury currently subject to lengthy court delays.

These claims include those on both the Ministry of Justice Claims Portal and the Official Injury Claim service, with the average court waiting period increasing from 40 weeks to 62 weeks due to COVID-19.

Nuvalaw’s cloud-based platform and Trust Arbitration’s specialist ADR service provide a solution for these and other disputed personal injury claims that is capable of handling all aspects online through to final settlement and reducing claims resolution times down from 400+ days to only a few.

Sian Davies, head of bodily injury, third-party damage and recovery claims at Admiral, commented: “Nuvalaw and Trust Arbitration clearly understood our needs and delivered a high-quality platform and service that is both easy-to-use at scale and cost-effective. Further, Trust Arbitration offers us the appropriate level of arbitrators so you can trust in the outcomes being given.” 

Willie Pienaar, chief executive at Nuvalaw, said: “We’re confident that Admiral’s decision to work with us signals a firm step in the right direction for the broader industry, which now has the opportunity to make a fresh start and to realise improved business outcomes with our proven technology and arbitration service.”

Tim Wallis, director of Trust Arbitration, added: “Trust Arbitration and Nuvalaw are delighted to work with innovative, forward-looking organisations like Admiral to improve the customer experience and provide independent, high-quality, and efficient outcomes for both receiving and paying parties.”


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Mark Dugdale is the editor of Claims Media. Mark welcomes articles, letters or feedback from readers and can be reached via