Aviva partners with Tractable to boost reviews of motor claims


Aviva has signed an agreement with Tractable to improve the accuracy and efficiency of its UK motor claims.

Insurtech company Tractable provides visual artificial intelligence (AI) solutions to aid in the repair of cars and homes by using photos to assess damage.

Aviva said that implementing Tractable’s technology to assist and guide engineers will enable the insurer to quickly and accurately complete remote assessment of repair estimates and increase consistency of diagnosis, reducing the potential for errors that can add time to motor claims.

The insurer plans to roll out the technology across its entire UK repair network, including Solus, its exclusive chain of body work establishments, which handle tens of thousands of motor claims every year.

As well as accelerating claim reviews, the collaboration will also help Aviva achieve its sustainability ambition by making sure that parts that can be safely repaired are not needlessly replaced. 

Simon Smith, managing director of Solus, commented: “Implementing Tractable’s AI into our motor claims will deliver multiple benefits. It will improve the accuracy of repair diagnostics across Aviva’s UK repair network, making the way in which we assess vehicle damage more efficient. This means we can get to work on fixing the vehicle and getting customers back on the road.”

Smith added: “It also helps us work towards our sustainability ambition of being a net zero company by 2040.”

“Remotely identifying which parts can be repaired rather than replaced has a number of environmental benefits: we avoid the unnecessary journeys by an assessor to look at a claim in person; we prevent safe, working parts from going to landfill; and we reduce the volume of green or new parts that would need to be ordered and shipped in the first place.” 

Alex Dalyac, founder and chief executive officer of Tractable, said: “Tractable’s AI is built in the UK, and through it being applied at scale by Aviva—one of the country’s largest general insurers—we will help customers across the UK get back to normal more efficiently.”

“In addition, by helping Aviva reduce the environmental impact of its repair work, its adoption has benefits for us all—Aviva customers, and non-customers alike.”

Image: Canva

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Mark Dugdale is the editor of Claims Media. Mark welcomes articles, letters or feedback from readers and can be reached via mark.dugdale@barkerbrooks.co.uk