Allianz Commercial has appointed Nick Kelsall as head of motor claims.
He will replace Ian Kershaw, who is leaving Allianz to pursue other opportunities, after a brief handover period.
Kelsall joined the insurer in the UK in 2015 as technical claims manager, progressing to fraud manager and head of insurance claims, with a secondment to head of motor. In 2020, he pursued an opportunity with Allianz Group in Munich.
As senior global property and casualty executive, Kelsall led on the creation and implementation of a globalised digital fraud solution.
He then became part of the Allianz Customer Model leadership team, with a focus on improving claims processes and aligning supply chain networks globally.
In this capacity, Kelsall led an international team responsible for the development of global IT assets that support the claims journey. These harmonised strategies are aimed at delivering customer satisfaction and profitability.
In this new role, Kelsallv will report to head of technical claims Lee Watts.
Commenting on the appointment, Kelsall said: “Nick’s previous knowledge of Allianz Commercial combined with his group experience ideally places him to lead technical motor claims and support the wider business as we continue to transform our claims proposition and look to outperform our business plans.”
Lee added: “I want to thank Ian for helping us enhance our claims service, as recognised by the Gracechurch marque which we’ve received again this year.”
Kelsall commented: “I am excited about working back in the UK and leveraging my group experience to support the transformation of claims processes and proposition with a continued focus on the customer. Technology is bringing about momentous changes, making this a really exciting time.”