Bereavement, illness and injury payouts reach record £6.8b, report ABI and GRiD


A record £6.8 billion was paid out in individual and group life insurance, income protection and critical illness claims in 2021, according to the Association of British Insurers (ABI) and Group Risk Development (GRiD).

Their figures show that these payouts equated to £18.6 million a day, an increase of £1.6 million a day more than 2020’s previous record. 

This bumper increase in individual protection claims occurred despite a 1.6% drop in the total number of new claims paid.

The ABI and GRiD said this is due to more individual term assurance and critical illness claims, which have much higher values. The average claim payment for term assurance was £61,944 and £67,500 for critical illness, which is consistent with 2020.  

This is also the third year in a row that the average individual payout has increased, and the average value for a claim is up 9% on 2020, to £14,994.

COVID-19 was a significant source of payouts, with related individual claims almost doubling in 2021 to £261 million, despite the number of claims paid remaining almost identical to 2020.

This was due to a 69% increase in term assurance claims, where the average payment was £69,760.

Continuing the trend of the last three years, 98% of both individual and group claims were paid in 2021. The main reason behind an individual protection claim being rejected was ‘non-disclosure’. This is when a customer doesn’t tell their insurer something at the outset that might have affected the insurer’s decision to provide cover and the price of that cover.

The number of individual income protection claims fell from 17,000 to 14,600.

This drop could have been for a number of reasons, including more people still being on the UK government’s furlough scheme and higher unemployment levels, according the ABI and GRiD.  

Insurers also increased their early intervention offerings in 2021, with specialist support services and rehabilitation schemes, making it less likely for issues to reach the point of making a claim. 

The figures from the ABI and GRiD also showed that individual income protection claims for musculoskeletal conditions increased to 5,012 in 2021.

This was largely driven by the return of products that had shorter deferred periods, which had been stopped during the pandemic, and more people using limited term payment products.

The increase has also been linked to more people working from home, with unsuitable working environments and equipment leading to back problems.

After a significant rise in mental health claims under individual income protection in 2020, claims decreased by almost 20% in 2021. However, they are still higher than in 2019, suggesting that the pandemic continues to have an impact on the UK’s mental health.

Roshani Hill, assistant director and head of protection and health at the ABI, said: “Experiencing loss, injury or illness can be a deeply distressing time. Coupled with the backdrop of a global pandemic and financial uncertainty with the cost of living crisis, the role of insurance as a financial safety net is arguably more important now than ever before.” 

“Payouts for COVID-19 related claims almost doubling in 2021 is a stark reminder of the devastating impact the pandemic has had on society and people’s lives. Although nothing will ease the distress of loss, protection insurance is there to reduce some of the financial risks and stresses that can accompany these difficult and unpredictable events.”


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Mark Dugdale is the editor of Claims Media. Mark welcomes articles, letters or feedback from readers and can be reached via