Motor Repair Network to deliver one-day vehicle repairs for policyholders

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Motor Repair Network is offering flexible one-day mobile repairs through a partnership with Rapid Repair Network in a bid to knock days off the claims journey for minor vehicle damage.

The business, which works with insurers and brokers to deliver claims management, servicing more than 100,000 claims a year, has partnered with Rapid Repair Network to provide policyholders with improved flexibility and convenience, taking days off the repair journey and removing the need for a replacement vehicle.

Commenting on the UK-wide partnership, Hayley Thomas, commercial director for Motor Repair Network, said: “The service is in use for our major insurer and broker customers, and we’re getting great feedback from policyholders.”

“It’s been well-reported that the repair industry has been under pressure over recent months, with parts delays, high demand, and a shortage of hire cars all coming together to lengthen the repair journey.

“Managing repair times is a key priority for us and our customers, and the addition of mobile repair to our range of repair options will significantly improve the claims journey for minor vehicle damage.

“By offering policyholders a high-quality repair at a time and location to suit them, we’re not only shortening the repair journey but also removing the need for a courtesy car.”

Rob Hawes, managing director at Rapid Repair Network, added: “We’re delighted to be able to bring the benefits of mobile repair to Motor Repair Network and its customers.”

“Our UK-wide mobile repair network fits seamlessly into Motor Repair Network’s existing range of repair options. The team use intelligent triage to identify vehicles that are suitable for mobile repair and send the details straight to us.”

“Thanks to the flexibility and convenience of our service, we receive exceptional customer feedback, with an average NPS of 94%.”

Image: Motor Repair Network

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Mark Dugdale is the editor of Claims Media. Mark welcomes articles, letters or feedback from readers and can be reached via mark.dugdale@barkerbrooks.co.uk