Live chat or chatbots? Communication is key
Live chat and chatbots can be used as both a reactive and proactive tool to help with client engagement and nurture the customer journey
Author Claims Media
What marketing can tell us about the outlook for claims leads
Claims leads took a hit when the pandemic struck, but activity is now much stronger than a couple of months ago, writes Andy Cullwick of First4Lawyers
E-scooters: a balancing act
The risks associated with e-scooters mean that getting them on the road is something of a balancing act
Another whiplash delay
The pandemic is likely to fuel even more consolidation in the claimant legal market than the whiplash reforms were going to drive
Scottish Child Abuse Inquiry: paying the price of child migration
For decades, care organisations sent thousands of children in their care to other countries to begin new lives. The results of that initiative are now the focus of Scotland’s child abuse inquiry
Covid-19 and effect: audience habits change but claims still incoming
Andy Cullwick, head of marketing at First4Lawyers, examines the effect that the Covid-19 pandemic is having on UK media trends and attracting claims
A global lockdown: what this means for the motor repair industry and the claims implications for UK motor insurers
What are the potential implications of the lockdown for vehicle damage claims and UK motor insurers, ask Willis Towers Watson and Solera
Whiplash portal delay less of a surprise than ADR decision
A delay to the introduction of the whiplash portal was inevitable. But dropping alternative dispute resolution from the new system was not
Ready? MoJ sticks to 6 April for whiplash claims portal
With the 6 April launch date rapidly approaching, is the MoJ ready to launch the whiplash claims portal? Andrew Kay, director of operations at First4Lawyers, takes a look
General election: More questions than answers for insurance claims
Qamar Anwar of First4Lawyers considers what last week’s general election result might mean for the insurance claims landscape