Sue McCall, chair of the Society of Claims Professionals

Sue McCall is currently a consultant, having recently completed two projects for RPC Solicitors.

She has held a number of claims positions during her career, including head of claims for Aspen Risk Management, where she set up the technical and operational standards and management of the claims function across two platforms, handling GL, property, cyber and specialty. She helped shape the products offered, identifying client needs with market research and relationship management. Earlier roles include that of founding director of Hawes McCall and Associates, head of group claims for Novae (now Axis) and head of London market claims for Independent Insurance.

Sue has more than 35 years of experience in change management, operational management and technical claims handling and investigation, spanning most classes. She has an advanced diploma in insurance from the Chartered Insurance Institute; is a Chartered Insurer; sits on the Post Claims Network Board; is a past president of the North Downs Insurance Institute; and is the current chair of the Society of Claims Professionals.

Sue is a great supporter of diversity and inclusion (D&I), holding a role as the D&I officer for North Downs Insurance Institute from 2017 to 2019. She helped with the Chartered Insurance Institute’s (CII) Dive In Campaign at Lloyd’s; is also a member of the Link Insurance Network; regularly attends Interlaw Diversity Forum events; and has recently had four articles she co-authored on D&I published by the CII. Sue also has a special interest in mental health strategies in the workplace.