Congratulations to each and every British Claims Awards 2022 winner

Winner’s gallery

Highlights from the night

 The British Claims Awards 2022 ceremony saw 14 outstanding organisations and two professionals at the top of their games prevail across 20 categories, each designed to champion the claims service across insurance and celebrate the achievements and progress made on behalf of customers.

The awards ceremony in London was also a fantastic night full of networking, socialising and celebrating, with attendees of the black-tie event treated to a fantastic host, a delicious three-course meal and live music.

Mark Shepherd is assistant Director and head of general insurance at the ABI

Independent judging panel chair Mark Shepherd neatly summarised in the digital programme for the awards: “Once again, these awards recognise the importance of having the customer at the core of all that we do and that customer centricity is the key to being a success in our industry.”

“As we continue to manage the challenges of the pandemic, its effects on people and businesses, including our own staff and our own ways of working, we should be proud of the way we continue to adapt to achieve incredible things for our customers.”

The British Claims Awards will be back in 2023. Below, you can find out who won each and every category, and why.

Barristers’ Chambers of the Year

Parklane Plowden

“The winner of Barristers’ Chambers of the Year is highly rated in its fields and respected by clients, consistently delivering excellent service and outcomes. The breadth of its case work impresses and its outreach programmes are particularly noteworthy.”

Best Employer

Somerset Bridge Group

“The winner of Best Employer prevails in a closely fought category. The winner demonstrates what a great employer it is by remaining people-focused amid significant growth and hiring, opting to build a team around culture and values. An attractive employer whose personality is its strongest attribute.”

Best Use of Technology

Charles Taylor

“The winner of Best Use of Technology stands out a competitive category for quickly and proactively developing a suite of digital tools and solutions that met several insurer needs last year. Its technology continues to receive high satisfaction scores and demonstrates a level of future proofing that goes above and beyond what’s normally required.”

Broker of the Year

Atlantic & Pacific Insurance Group

“The winner of Broker of the Year is another close category but the winner receives this accolade for striving to simplify the claims process for its clients, championing service above price and demonstrating a level of teamwork that’s an excellent advert for the small broker segment.” 

Claims Director of the Year

Kim Moss, Assurant

“The winner of Claims Director of the Year is an excellent leader who drives their team to succeed while actively encouraging their participation in shaping and achieving the overall vision of the organisation to the benefit of themselves, their colleagues and customers.”

Claims Team of the Year

Markel International

“The winner of Claims Team of the Year is a first-class function that impresses on several fronts, including training and development and diversity and inclusion. Its mentoring scheme, run in partnership with other organisations, is a particular highlight that’s gaining significant traction and plaudits.”

Commercial Lines Insurer of the Year

Covéa Insurance

“The winner of Commercial Lines Insurer of the Year is the standout performer. It has enjoyed a fantastic 12 months and provided a claims service that achieves the highest ratings. This insurer is consistently good and highly regarded by policyholders and partners alike.”

Counter Fraud Award

Covéa Insurance

“The winner of the Counter Fraud Award is responsible for creating an excellent solution to the problem of ghost broking that delivers genuine results in an ethical manner. The hybrid approach behind its creation is a particular highlight. There’s nothing else like this solution on the market.”

Diversity and Inclusion Award

DWF Law

“The winner of the Diversity and Inclusion Award is a leader in this work, demonstrating a broad range of programmes and achievements. The winner plans well and carries those plan out in an exceptional manner. A momentum maker that the insurance industry should pay attention to.” 

Insurance Law Firm of the Year

DWF Law 

“The winner of Insurance Law Firm of the Year is an excellent performer that makes a compelling case for becoming your legal partner. It’s consistently ahead of the pack, putting itself at the cutting edge of law surrounding claims and doing sterling work for insurer clients.”

Insurer of the Year

Covéa Insurance

“The winner of Insurer of the Year is well ahead of the competition, displaying the highest of excellence across its business. From its relationships with brokers and its approach to claims, to the scale of the help it provided during the pandemic, this insurer is superb.”

InsurTech Award

QBE Insurance

“The winner of the InsurTech Award is innovating in the vitally important rehabilitation space. Its digital solution, built on collaboration with experts, delivers speed of access, overcomes COVID-19 barriers and meets patient requirements, all without compromising on clinical effectiveness.”

Loss Adjuster of the Year

Sedgwick

“The winner of Loss Adjuster of the Year is a tackling the issue of an aging workforce in the profession with a range of impressive initiatives and programmes, while successfully adapting to a changing practice that’s enabled rather than supported by technology.”

Loss Assessor of the Year

Oakleafe Claims

“The winner of Loss Assessor of the Year is highly client-focused, always aiming to go further to ensure that they are suitably covered and educated about their policies. The winner is also a digital native, capable of meeting clients where they’re most comfortable while managing their claims transparently and efficiently.”

Major Loss Award

McLarens and Allianz

“The Major Loss Award this year recognises an exceptional piece of work that was efficiently and expertly handled despite significant complexity and unusual circumstances, including an isolated setting. The collaboration required to meet this work head-on is also highly commendable.”

MGA of the Year

ARAG

“The winner of MGA of the Year consistently performs over and above expectations for its customers and its work during and since the pandemic has been no different. The winner sets a high standard for other MGAs to be follow and is particularly valued by brokers.” 

Outsourced Partner of the Year

DWF Law

“The winner of Outsourced Partner of the Year is confronting a complicated issue for insurers and delivering tangible results through a totally new approach. The level and breadth of its efforts are impressive, as is the level of support and praise for its work.”

Outstanding Services to the Policyholder

Aspray

“This year’s Outstanding Services to the Policyholder award goes to a firm that offers a proven claims service that is among the market leaders. Policyholders are enthusiastic about this firm as a partner that delivers real peace of mind during what can be very difficult times.”

Personal Lines Insurer of the Year

Covéa Insurance

“The winner of Personal Lines Insurer of the Year maintains an admirable level of flexibility that enables it to respond appropriately to any major event affecting personal lines customers. The winner is also fostering excellent relationships with brokers and encouraging its people to strive for excellence in everything they do.”

Rising Star Award

Laura Mifsud, The Clear Group

“The winner of the Rising Star Award prevails in an incredibly tough category full of worthy finalists. The winner is a high-performing claims handler with consistently positive reviews and no complaints, capable of studying for their own qualifications and accreditations while supporting apprentices. A worthy winner with a bright future at their company.”