BCA 2021 logo_solid

The British Claims Awards is open to individuals, teams and companies, aiming to recognise the entire industry’s dedication to Claims As A Service

Each category is designed to recognise the outstanding achievements of the entrant. Of course, if there is something you’d like to mention but isn’t covered in the criteria, make sure that you include it anyway.

To get started, simply click on the ENTER button. Good luck!

If you have any questions, don’t hesitate to contact the Claims Media team via simon.krawczynski@barkerbrooks.co.uk.

ENTRY DEADLINE: 4 June 2021

Open to all barristers’ chambers that undertake work on behalf of claimants and defendants

  • A strong track record of success
  • Involvement in prominent cases
  • A reputation for technical excellence and practical solutions
  • Strong relationships with clients across the industry
  • Contribution to the wider legal community
  • Special mentions for Covid-19 support and management

 

Enter

Open to all

  • Shown significant focus on professional training and advancement
  • Boosted morale and health
  • Created jobs
  • Received wider recognition from third parties for efforts
  • Special mentions for Covid-19 support and management

 

Enter

Open to all

  • Development and deployment of technology in-house or in partnership with another
  • A technological solution to solve a business problem
  • Inventiveness and simplicity
  • A focus on teamwork
  • Future proofing in anticipation of further change in the insurance industry
  • Special mentions for Covid-19 support and management

 

Enter

Open to all insurance brokers in all lines

  • Strive to simplify the claims process for clients
  • Demonstrable efforts to fight fraud
  • Widespread and effective use of technology and resources in an innovative way to improve the client experience
  • Raising standards and striving to achieve those expected by clients and regulatory bodies
  • Consistent effort to improve claims settlement services
  • Strong teamwork
  • Excellent staff development
  • Client testimonials
  • Special mentions for Covid-19 support and management

 

Enter

Open to all claims directors and heads of claims based in the UK

  • Contribution to improving claims handling
  • Strong leadership and staff care
  • Innovative working practices and business strategies
  • Improve best practice
  • Special mentions for Covid-19 support and management

 

Enter

Open to all teams that manage, process or otherwise deal with insurance claims

  • Innovative approach to fulfilling role, achieving demonstrable success and integrating effectively with other organisations/departments
  • Widespread and effective use of technology to maximise efficiency in operations
  • Ethical and innovative approach to combating fraud
  • Strong teamwork
  • Excellent staff development
  • Special mentions for Covid-19 support and management

 

Enter

Open to all brokers in commercial lines

  • Strive to simplify the claims process for clients
  • Demonstrable efforts to fight fraud
  • Widespread and effective use of technology and resources in an innovative way to improve the client experience
  • Raising standards and striving to achieve those expected by clients and regulatory bodies
  • Consistent effort to improve claims settlement services
  • Strong teamwork
  • Excellent staff development
  • Client testimonials
  • Special mentions for Covid-19 support and management

 

Enter

Open to all insurers in commercial lines

  • Success in improving the claims experience for policyholders
  • Consistently work to improve claims function
  • Creative thinking, strategic planning and an innovative approach to dealing with particular issues
  • Clear commitment to staff development
  • Innovative plans to tackle fraudulent claims
  • A wider commitment to helping drive up standards within the insurance industry
  • Special mentions for Covid-19 support and management

 

Enter

Open to all

  • Demonstrable fraud prevention activities
  • Improvements and added value through creativity and fresh thinking
  • Impact on wider practice
  • Special mentions for Covid-19 support and management

 

Enter

Open to all

  • A commitment to diversity and inclusion, with an emphasis on developing opportunities for professional advancement
  • A significant focus on identifying and removing the industry’s barriers to entry
  • Active promotion of equality, internally and externally
  • Strong passion for celebrating diversity in all of its forms
  • Special mentions for Covid-19 support and management

 

Enter

Open to all law firms and alternative business structures

  • Innovative approach to legal work
  • Creative use of technology or other resources to improve client experience
  • Ethical approach to dealing with claims
  • Good staff retention rates
  • Business flexibility and a willingness to push beyond a firm’s comfort zone
  • Contributions to the wider legal community
  • Client testimonials
  • Special mentions for Covid-19 support and management

 

Enter

Open to all insurers in all lines

  • Success in improving the claims experience for policyholders
  • Consistently work to improve claims function
  • Creative thinking, strategic planning and an innovative approach to dealing with particular issues
  • Clear commitment to staff development
  • Innovative plans to tackle fraudulent claims
  • A wider commitment to helping drive up standards within the insurance industry
  • Client testimonials
  • Special mentions for Covid-19 support and management

 

Enter

Open to all

  • Developed a particular technology-based tool, technique or system that has significantly improved or revolutionised a claims service or process in the past 12 months
  • Demonstrable results
  • Strong teamwork and cooperation in the introduction and use of the tool, technique or system
  • Originality and innovation in the conception and delivery of the tool, technique or system
  • Special mentions for Covid-19 support and management

 

Enter

Open to all agents that assess claims on behalf of insurers

  • Innovative approach to work, which has significantly improved the handling of claims
  • Novel solutions to complex claims
  • Deliver added value to insurers
  • Strong teamwork
  • Excellent staff development
  • Client testimonials
  • Special mentions for Covid-19 support and management

 

Enter

Open to all agents that assess claims on behalf of policyholders

  • Innovative approach to work, which has significantly improved the handling of claims for policyholders
  • Novel solutions to complex claims
  • Deliver added value to policyholders
  • Strong teamwork
  • Excellent staff development
  • Client testimonials
  • Special mentions for Covid-19 support and management

 

Enter

Open to all

  • Delivered an exceptional service in the aftermath of a manmade or natural disaster
  • Minimised costs while maximising service
  • Innovative approach to service delivery
  • Event used as a case study of best practice
  • Special mentions for Covid-19 support and management

 

Enter

Open to all managing general agents

  • Strong track record of settling claims
  • Evidence of improved claims handling and how this enhanced customer experience
  • Strive to deliver a cost effective service for clients
  • Innovation in the claims process
  • Strong teamwork
  • Excellent staff development
  • Client testimonials
  • Special mentions for Covid-19 support and management

 

Enter

Open to all

  • Above and beyond basic expectations in the delivery of services to the policyholder, in order to demonstrate their commitment and professionalism
  • An innovative approach to improving and maintaining aspects of claims services, from initial contact to resolving any issues
  • Ability to maintain high levels of claims service even at times of crisis
  • Ethical approach to dealing with clients and others
  • Special mentions for Covid-19 support and management

 

Enter

Open to all service providers that count insurers, brokers and MGAs as clients

  • Innovative approach to fulfilling its role, achieving demonstrable success and integrating effectively with clients
  • Expert service delivery and stunning client feedback
  • Demonstrable benefit to clients
  • Special mentions for Covid-19 support and management

 

Enter

Open to all brokers in personal lines

  • Strive to simplify the claims process for clients
  • Demonstrable efforts to fight fraud
  • Widespread and effective use of technology and resources in an innovative way to improve the client experience
  • Raising standards and striving to achieve those expected by clients and regulatory bodies
  • Consistent effort to improve claims settlement services
  • Strong teamwork
  • Excellent staff development
  • Client testimonials
  • Special mentions for Covid-19 support and management

 

Enter

Open to all insurers in personal lines

  • Success in improving the claims experience for policyholders
  • Consistently work to improve claims function
  • Creative thinking, strategic planning and an innovative approach to dealing with particular issues
  • Clear commitment to staff development
  • Innovative plans to tackle fraudulent claims
  • A wider commitment to helping drive up standards within the insurance industry
  • Special mentions for Covid-19 support and management

 

Enter

Open to individuals who are aged 35 or under at the time of the awards

  • Swift progress from original role and remit
  • An innovator who has produced positive results
  • A ‘shining light’ within the industry who exemplifies best practice and encourages the same from others
  • Commitment to promoting the work of the industry
  • Overcome difficult or exceptional circumstances
  • Has made a demonstrable difference in their sector
  • A clear path to further progress in the industry
  • Special mentions for Covid-19 support and management

 

Enter