CND 20 - Denise Chaffer - NHS ResolutionDENISE CHAFFER

Director of safety and learning

NHS Resolution

Denise Chaffer is the director of safety and learning at NHS Resolution. She is a registered nurse and midwife.

She holds a master’s degree in management and social care, plus a higher education teaching qualification and is currently in her final year studying for a PhD in healthcare leadership.

She is a professional clinical nursing leader with more than 15 years’ executive experience, has been an executive director of nursing in two acute trusts, as well as a director in a PCT commissioning organisation. More recently she was director of nursing for Northwest London area team at NHS England as well as being lead for patient safety across the London region. She has significant experience of working at international, national and regional level within acute and community settings, nursing, midwifery, education, and on major change and reconfiguration initiatives. She has recently published a book, ‘Effective Leadership, A Cure for the NHS?’, which draws on the personal experiences of a range senior healthcare leaders.