Lloyd’s Market Association
Lee joined the Lloyd’s Market Association (LMA) in 2013, having previously worked at Catlin since 2009 within both claims adjusting and operational management roles, as well as working on a number of internal and external projects such as CTP and ECF2.
Prior to this, Lee spent seven years at Willis and Guy Carpenter in claims roles with significant involvement in the implementation of ECF, claim servicing and process models, operational efficiencies including offshore services and data reporting/MI.
Lee provides day-to-day support to the LMA claims committee and the claims operations managers’ group, as well as established claims committees, such as property and reinsurance sector groups.
Lee was also chairman of the ECF user group from 2014.
Lee manages, leads and supports a number of strategic market programmes and projects from initiation through to delivery, such as Write-Back, E-Binders, Expert Management, CSRP and the LM TOM workstreams.
Lee ensures that the London market claims community is consulted with to ensure alignment with project objectives and solutions, allowing claims to introduce and benefit from enhancements to and the replacement of market systems and processes to allow Lloyd’s carriers to improve their service offering, making claims within the Lloyd’s and London market modern and attractive to clients