Sue McCall

Chair of the Society of Claims Professionals

Sue McCall heads up Claims Operations and Oversight for MS Amlin.

She has held a number of claims positions during her career, including head of claims for Aspen Risk Management where she set up the claims operation. She was one of the founding directors of Hawes McCall and Associates; head of group claims for Novae (now Axis) and jointly headed up London market claims for Independent Insurance.

Sue has more than 35 years experience in change management, operational management and technical claims handling and investigation, spanning most classes. She has an advanced diploma in insurance from the Chartered Insurance Institute; is a Chartered Insurer; sits on the Post Claims Network Board; is a past president of the North Downs Insurance Institute; and is the current chair of the Society of Claims Professionals.

Sue is a great supporter of diversity and inclusion (D&I), having held a role as the D&I officer for North Downs Insurance Institute from 2017 to 2019. She helped with the Chartered Insurance Institute’s (CII) Dive In Campaign at Lloyd’s; co-authored a number of articles on rolling out D&I policy for the Society of Claims Professionals; is a member of the Link Insurance Network and sits on MS Amlin’s Board for Inclusion and Diversity. Sue also has a special interest in mental health strategies in the workplace.