Simon Tunnicliffe joined the Legal Ombudsman as an Operations Manager in early 2012. He was responsible for ensuring his teams provided excellent customer service and quality. Prior to working for the Legal Ombudsman he was accountable for the strategic management of a busy emergency services fire control department. He has a wealth of experience in operational performance management and project implementation, and has significant experience of business start-up.
Simon, as Head of Claims Management Complaints, took the lead on the set up and implementation of the CMC jurisdiction at the Legal Ombudsman. He is keen to build positive working relationships with the CMC industry to support raising standards. Simon brought in new technologies and processes to establish an efficient department, whilst maintaining excellent customer service.
Simon has become a well-established figure within the CMC industry and is really proud to be involved in the growth of the Legal Ombudsman.
http://www.legalombudsman.org.uk/helping-cmcs/
CLAIMS NEWS
- PIB Group acquires credit insurer and health and safety consultancy
- Wrisk partners with BMW Group Financial Services
- NFU Mutual appoints Paul Branch as head of claims
- LV= and IFED stop attempted crash-for-cash scam
- Trov and Lloyds Banking Group launch renters insurance product
- Pluto launches mobile app for travel customers
- Cycling collision claimant found fundamentally dishonest
- AXA UK makes two delegated authority appointments
- Ex-Quindell shareholders to take Watchstone to court
- Personal Injury Awards 2019 winners revealed
- Cover Genius appoints strategic partnerships director for retail in EMEA
- Iotatech appoints insurance expert to strategic advisory council
- GlobalData: Young drivers should shop around
- Wayne Manning joins Sedgwick international division
- Personal injury law firms shouldn’t sell themselves short
- FOIL elects new president for 2020
- THB chooses AXA to underwrite Fleet UK
- Horwich Farrelly and Jet2holidays secure ‘landmark’ holiday sickness ruling
- Plum takes control of claims with single dedicated service
- Direct Line Group partners with car subscription service Drover
- Allianz Insurance targets mid-corporates with new cyber offering
- RAC takes a stake in Wrisk
- Floods could cost at least £80 million in losses—PwC
- Pool Re launches risk management unit
- Davies extends international drive to Ireland
- Road Runner launches new online platform for brokers
- Radius Payment Solutions acquires The Burley Group
- Bought By Many partner FirstVet receives €18.5 million in investment
- Cover Genius raises funding for further expansion
- BIBA receives over 700,000 enquiries from older motorists
- Cost of motor repair rises this year
- HSBC UK offers ‘switchable’ subscription-based insurance
- Marsh appoints head of Manchester office
- Smithers Purslow acquires Byrom Clark Roberts
- Diamond to lead group claims function at Beazley
- AA adds Aviva to broker panel for motor
- Meet the finalists of the Personal Injury Awards 2019
- Sedgwick appoints new managing directors in UK
- Insurtech investment surpasses 2018 total, finds Willis Towers Watson
- HCML develops new digital treatment platform
- AIG to launch HNW syndicate at Lloyd’s
- DUAL Asset partners with Aviva
- LV= General Insurance renews Verisk partnership
- Beazley launches suite of cyber risk management services
- Campings.com and Setoo offer rainy day protection for campers
- Kennedys partners with UCL to develop emerging risk tool
- Fraudulent claims earn CMC employee prison sentence
- Allianz Insurance names new claims operations manager
- CII launches Society of Underwriting Professionals
- New senior appointments at First Central Group
- Rowles of MPS to chair Clinical Negligence Debate 2020
- BIBA 2020 theme confirmed as ‘A Year to Pioneer’
- Airmic highlights risks in complex business supply chains
- MS Amlin confirms exit from aviation insurance market
- High Court jails insurance fraudster for contempt of court
- AXA Travel Health Calculator ‘improves’ consumer choice
- PI firms must attract and convert clients to survive and thrive
- The AA partners with AX for accident aftercare programme
- Verisk develops e-alerts platform for IFIG
- MIB’s Paul Ryman-Tubb to join Weightmans
- RSA launches 2019 broker leader programme
- Markel International revamps wholesale and national claims leadership
- Time will tell on whiplash claims portal
- Willis Re appoints Donald Harrell to specialty COO role
- Sedgwick makes UK leadership changes
- Europ Assistance releases AI for claims document analysis
- Markerstudy Group appoints head of group property
- Holmes revamps UK GI leadership at Aviva
- Clyde & Co adds Andrew Yarwood to London marine team
- First4Lawyers: Firms need to improve out-of-hours contact
- IFED cautions several insurance fraudsters
- NHS Resolution provides update on early notification
- MSL and Watkin Davies partner on accident management
- Davies Group eyes US expansion with acquisition
- Fenchurch Law adds Goodship to coverage dispute team
- Inshur brings in former Uber executive to lead legal
- AGL opens first Activate Accident Repair body shop
- Business leaders spend little time on cyber risks, find Marsh and Microsoft
- Eviid joins Guidewire PartnerConnect
- Claims Consortium Group acquires Stream Claims Services
- AXA Partners extends Ardonagh retail brand partnership
- JBA Risk Management launches first probabilistic global flood model
- Aspen appoints new CEO in UK
- UK commits £62 million to flood defence
- Clyde & Co expands casualty insurance group with partner hire
- QuestGates creates arboricultural liability hub
- Algorithms: From claims automation to emerging risk
- AXA XL targets coverholders with promotion
- New Dawn Risk launches segmented cyber solution for UK market
- Consumer Intelligence reveals home insurance price increase
- TGG receives investment boost for telematics expansion
- Marsh boosts cyber and digital asset capabilities
- MLA earns Tier 1 MedCo status
- ACSO lands six new members and aims for 50
- Crawford & Company names Clive Nicholls successor
- Thornton Tomasetti hires former Aviva Insurance manager
- CMCs must raise advertising standards, warns FCA
- Morrison and ARAG launch cover for special guardians
- ABI reveals 2018 fraud cases and figures
- Cyber crime cost to soar, finds Juniper Research
- ThingCo launches next gen telematics device
- Weightmans uncovers dishonesty of ‘injured’ hiker
- GlobalData: Young drivers pay more despite telematics
- Willis Towers Watson: Motor claims inflation rises
- Kennedys appoints first global managing partner
- 1st Central partners with the RAC
- Home & Legacy launches online claims portal
- Allianz Insurance creates digital claims role
- ABI: Cyber payout rate high but uptake too low
- Wrisk names new CEO
- DAC Beachcroft recruits seven-strong team
- Injury-hit Premier League teams count the cost
- Travel insurance startup Pluto partners with Blink
- DWF automates fixed recoverable costs claims
- Former AIG claims handler jailed for fraud
- New sales director strengthens Claims Consortium Group
- Discount rate change a mixed bag of risks and returns
- Powered by Trov launches
- Bought By Many offers vet video consults to pet owners
- Willis Towers Watson offers plan for drone disruption
- Gallagher Bassett acquires Adjusting Associates
- MoneySuperMarket warns pet owners at risk of voiding car insurance
- BLM secures fundamental dishonesty ruling
- Autoglass BodyRepair partners with Hastings Direct
- Slater and Gordon UK returns to profitability
- GoCompare to cover excess up to £250 in the event of a claim
- Jardine Motors expands 16-year partnership with AX
- Motor insurance costs rise once again, finds ABI
- McLarens bolsters UK and Ireland leadership with new appointment
- ABI names Jon Dye as its new chair
- Sedgwick strengthens international operations
- Life insurance provider reviti joins Insurtech UK
- CFC appoints cyber claims director
- Fraud solutions provider FRISS opens UK office
- Monzo teams up with AXA Partners
- AGL appoints Tesco Underwriting director
- MSL teams up with Bike Devil
- ABI slams ‘misleading’ discount rate impact assessment
- geo and Magenta Insurance named as finalists at Broker Innovation Awards
- Frenkel Topping: New rate, new certainty
- NHS claims steady but costs rise, reports NHS Resolution
- Clinical Negligence Debate 2020 confirmed
- Ageas appoints new chief risk officer for UK
- More reaction to discount rate change
- Discount rate of -0.25% comes into effect
- Davies Group completes second acquisition of 2019
- DAC Beachcroft develops AI tool for liability assessment
- First4Lawyers: Consumers could embrace comparison websites for legal services
- MGA model increasingly attractive in London market
- EQL launches AI physiotherapist
- Broker Innovation Awards finalists revealed
- Plexus Law secures lateral hires from Kennedys
- Markerstudy secures crash-for-cash convictions
- BLM partners with LSE to create new AI insurance tool
- Amanda Blanc resigns from Zurich
- Harrison Associates earns third CARF accreditation
- Price Forbes security practice launches
- Rob Smale joins Claims Consortium Group board
- HCML strengthens spinal and catastrophic injury team
- AX identifies new hide and crash scam
- Wrisk and Allianz Automotive team up
- Lloyd’s underwriters eye up uninsurable risks
- Director gets 12-year ban after agricultural insurance fraud
- Nexus Group brings in van der Veer to manage MGAs
- Ecclesiastical reports on risks in charity sector
- Suspended prison sentences for crash-for-cash trio
- Potter Rees Dolan promotes four to partner
- Hiscox develops cyber exposure calculator
- Lemonade launches product for renters in Europe
- North P&I Club appoints new deputy global claims directors
- Royal London met 99% of claims last year
- Inland flood defences save £1.1 billion, finds new research
- Former Lego exec joins Zurich to elevate customer excellence
- Motorway crash-for-cash fraudsters heading to prison
- Crawford & Company names UK chief client officer
- DAC Beachcroft launches virtual crisis room
- Court of Appeal affirms MiB car accident liability on private land
- British Claims Awards 2019 winners revealed
- Plastic Surgeon leader joins BDMA executive committee
- QuestGates strengthens international partnership
- SAS and Octo Telematics team up for insurance IoT
- Crawford & Company hires global relationship leaders
- IFED debriefs insurers on commercial property fraud
- Value of general insurance claims fraud falling, finds Aviva
- ABI: Motor theft claims soared in Q1 2019
- Insurtech UK welcomes new members
- Zurich UK paid 99% of claims in 2018
- Brokers and SMEs far apart on cyber risks, says Sedgwick
- ARAG relaunches motor product ready for Civil Liability Act
- BIBA and Pool Re launch new guide to terrorism insurance
- New dashcam app to revolutionise post-accident procedure
- Express Solicitors makes RTA promotions
- Kennedys promotes several insurance lawyers
- Time will tell on whiplash reform savings
- Video streaming comes to Lorega claims service
- APIL names new leaders
- BIBA 2019: Claims are a journey, not just a promise
- SIR from Hiscox expands to cover business integrity risks
- Insurercore and BIBA develop platform for brokers
- ACSO calls for investigation into progress of small claims portal
- CNA Hardy enhances cyber proposition
- Liberty Specialty Markets appoints new claims manager
- Fundamental dishonesty findings reach 500
- IGI launches protection for ‘expensive’ IP disputes
- UK rental market insurer Urban Jungle secures seed funding
- DAC Beachcroft promotes 13 insurance lawyers
- New Ecclesiastical tool to ease broker risk discussion with educators
- McLarens hires David Pigot for new London market role
- RSA revamps UK and Ireland management team
- Adrian Flux sticks with Coplus for motor claims
- Allianz to close Woking and Luton offices
- Meet the finalists of the British Claims Awards 2019
- 125 AXA UK claims jobs at risk following operational changes
- Azur chooses ARAG for wealthy client household product
- Keoghs and LV= prosecute fraudsters targeting elderly drivers
- Augmented analytics: The Human-AI hybrid
- Protection of pets climbs to all-time high
- Volvo cars to share data on slippery road conditions and hazards
- Newly rebranded handl Group acquires Harrison Associates
- Aviva CEO shakes up leadership as Briggs departs
- MoJ considers expanded whiplash role for MedCo
- Van Ameyde acquires UK marine consultancy
- Success fees decision leaves bad taste
- Car insurance price rises in reverse, finds Confused.com
- Insurdata receives $3 million in funding to support development
- Inzura partners with dash cam maker to develop integrated telematics
- DAC Beachcroft establishes base in Northern Ireland
- Horwich Farrelly issues claims acceptance league table warning
- BIBA members get access to Waterlock
- Auger expands with nine hires
- Millstream adopts CEGA medical screening tool
- Evolution chooses Iotatech Claims
- Fenchurch Law to hold regional symposiums for brokers
- From monkey business to horse play: Aviva reveals weird claims of 2018
- FCA accuses general insurers of continuing to fail customers
- Birth injuries, paternal depression and secondary victim claims
- Allianz appoints motor damage strategy manager
- NHS fraudster sentenced to five months in prison
- Sedgwick appoints chief client officer for international division
- McLarens creates chief commercial officer role
- ERS soups up claims service for prestige clients
- Slip-and-trip fraudster falls foul of law
- Plexus Law receives private equity investment boost
- Where there’s a will, there’ll be fraudulent claims
- DAC Beachcroft names new head of global insurance practice
- ThingCo launches connected car service
- Supreme Court clarifies vehicle use
- ABI: Vehicle crime surge costs £1 million per day
- Allianz appoints new head of motor
- Lloyd’s managing agent Coverys appoints new head of claims
- Services to the policyholder: BCA 19 judges give their views
- EU acts to make European roads safer
- ARAG and Clarke Willmott discuss ATE partnerships: WATCH
- Premex+ gets new managing director
- Willis Re appoints new head of London market reinsurance claims
- Sedgwick investigators increasingly coming up against cyber claims fraudsters
- Horwich Farrelly and Aviva secure key fundamental dishonesty ruling
- CII creates a riot claims guide
- Insurance broker Thomas Carroll launches claims app
- The customer must always be in sight
- FORCE is strong in Shift, investors find
- Clocks starts on changes to personal injury discount rate
- FOIL establishes new cyber and digital liabilities team
- McLarens opens real estate-focused office
- DAC Beachcroft pilots new online platform in ‘live claims’ setting
- 360Globalnet rolls out digital claims platform upgrades
- Carphone Warehouse fined almost £30 million for mis-selling
- Woman ‘cuts off’ own hand to make fraudulent claim
- Sedgwick acquires media and entertainment loss adjuster
- Weightmans forms cyber unit to assist businesses and insurers
- First4Lawyers: Qamar Anwar questions part 2 LASPO review
- Boxer’s £300 fine ‘lenient’, says Allianz fraud manager
- Zurich recognised for customer satisfaction
- Block by blockchain: Karim Derrick gives a status update on the technology
- Aviva appoints new chief executive officer
- Switalskis recruits traumatic brain injury specialist
- Inchcape selects AX for accident aftercare service
- CFC appoints new chief technology officer
- Subsidence claims rise could curtail home insurance price cuts
- DAC Beachcroft strengthens national claims solutions business with new partner
- Four men sentenced for stealing and selling AXA customer data
- Theft of funds claims climb in the UK, finds CFC Underwriting
- Carpenters becomes associate ABI member
- Court rules on PPOs for immunotherapy in mesothelioma claims
- HCML names new chief medical director
- BLM uses iManage RAVN Extract to make claim outcome predictions
- Charles Taylor Adjusting makes several international moves
- UK government funds AI claims fraud detector
- RAC signs three-year deal with Slater and Gordon
- Stretched judiciary lacks resources to deal with autonomous vehicles, says Kennedys
- CoreLogic incorporates WeGoLook loss adjuster network
- Gareth Howell to leave AXA Retail role
- Pen Underwriting re-engineers water claims process
- Ghost broker jailed for providing fake car insurance to criminals
- Ascot and Beazley launch £40m insurtech-linked cargo consortium
- World Cup injuries take their toll on Premier League clubs, finds JLT Specialty
- Chubb promotes Julie Chalmers to regional claims director role
- Covéa hires chief technology and information officer
- LMA chief executive Cameron calls for a seamless digital marketplace
- RSA and and Audatex develop digital system for pet claims
- Aon and Claim Central partner for claims insurtech
- Cost of home contents insurance falls yet one in four are uninsured, finds ABI
- Allianz saved £64.75 million in 2018 through counter fraud
- National Accident Helpline set to launch new law firm
- Price Slater Gawne opts for ARAG after-the-event insurance
- Commercial & General signs up to Iotatech Claims
- Harry, Bert and Lenny bots ease AXA workload
- Keoghs calls for graduated driving licences to protect young motorists
- Allianz automates Ministry of Justice Stage 3 claims with AI platform
- QBE appoints new director of motor
- Keyless entry leaving hundreds of popular cars open to theft
- QuestGates appoints international development manager
- CII launches Society of Claims Professionals
- Canadian investor takes minority stake in Davies Group
- Online flight booking service opts for Setoo personalised insurance platform
- Man who made fraudulent claims in friends’ names sentenced
- Markerstudy picks up Co-op underwriting business for £185 million
- Hilary Meredith Solicitors brings first case to test MoD’s duty to protect against Q fever
- Mactavish finds ‘significant flaws’ in cyber cover
- Davies Group acquires TopMark Claims Management for public sector capabilities
- IFB and SAS fight fraud with industry-scale intelligence database
- Zurich UK chooses BAE Systems solution to counter fraud
- P.R. Hanna Solicitors names new personal injury partner
- Crawford & Co promotes Andrew Bart to head of GTS
- New customer experience director for RSA
- Hiscox names new UK CEO
- Marsh makes new appointments ahead of JLT acquisition
- Discount rate change expected within eight months
- Aon poll shows SMEs blind to risk of cyber attacks and data loss
- FCA issues new rules for CMCs ahead of regulation next year
- Crash-for-cash pair who ‘wasted’ emergency services’ time sentenced
- Gallagher Bassett acquires Property Claims Management Services
- Fires and explosions cause largest losses for business, finds AGCS
- FOIL confirms Anthony Baker as vice president
- LMA Gemini launches to track claims expert costs
- IFB names Karl Helgesen as new chair
- Tom Maloney joins AmTrust International in senior claims role