QBE on track to reach robotics milestone
QBE is on track to hit a 30,000-tasks-per-week milestone in the robotic processing capabilities of its claims operations
Transparency is king for law firms
The direction of travel is clear and transparency now needs to be at the heart of a law firm’s business plans in the insurance sector
British Claims Awards 2020: Register to watch
The British Claims Awards 2020 will be broadcast on claimsmag.co.uk on 19 November at 7pm. Here’s why you should register for access to the exclusive stream
Public trust worries for insurance profession following BI test case
Two-thirds of insurance professionals feel the Financial Conduct Authority’s business interruption case has reduced public trust in the sector
Cover Genius secures new funding as product insurance interest increases
Insurtech company Cover Genius has raised more than £8.2 million as it expands its product suite and partner network globally
Personal Injury Awards 2020 moves online
The Personal Injury Awards 2020 will be broadcast on 1 December, exclusively via claimsmag.co.uk at 7pm
Stait becomes head of claims operations at Allianz
Allianz Insurance has appointed Graham Stait to the position of head of claims operations. In his new role, Stait will be responsible for the insurer’s claims operational strategy
The British Claims Awards 2020 is set to be broadcast online on 19 November
The British Claims Awards 2020 will move online and be broadcast on 19 November, exclusively via claimsmag.co.uk at 7pm
Direct Line rolls out new services for small businesses and tradespeople
Direct Line has launched Legal Essentials and Tools Essentials for small businesses and tradespeople
AGCS reflects on Covid-19 claims impact
Property and liability claims were subdued during national lockdowns, but this was more than outweighed by a surge in Covid-19-related claims notifications, according to AGCS
Carpenters hires Andy Thornley to lead public affairs
Insurance and legal services provider Carpenters Group has appointed Andy Thornley to the new role of head of public affairs
Society of Insurance Broking urges brokers to ensure public liability policies account for Legionnaires’ disease
The Society of Insurance Broking has urged brokers to ensure public liability insurance policies account for Legionnaires’ disease
FCA files leapfrog application in test case
The Financial Conduct Authority (FCA) has paved the way for an expedited appeals process in its business interruption test case with an application to the Supreme Court
Clear Group acquires Brokerbility Holdings
Independent broker Clear Group has acquired Brokerbility Holdings, the parent company of brands such as BHIB Insurance Brokers and Churchill Insurance Consultants
Live chat or chatbots? Communication is key
Live chat and chatbots can be used as both a reactive and proactive tool to help with client engagement and nurture the customer journey
NDML and NTIA urge Hiscox to make interim business interruption payments
Hiscox should begin making interim payments after the FCA’s test case was decided in favour of policyholders, NDML and NTIA have urged
Willis Re: risk professionals fear cyber attack increase
Risk professionals believe the overall level of cyber attacks will increase as a result of Covid19, according to a Willis Re survey
Activate Group to invest £15 million to expand vehicle repair division
Activate Group is investing £15 million to expand its body shop division, Activate Accident Repair, and has appointed a new CEO to lead it
Direct Line Group begins LeakBot rollout to UK high-net-worth home insurance customers
LeakBot has struck a strategic partnership with UK insurer Direct Line Group to offer leak detection technology to its high-net-worth home insurance customers over the next 12 months
Litigation lawyer joins Hugh James
Kevin Grealis brings more than 30 years of experience in serious and complex personal injury and clinical negligence cases to Hugh James
Ageas and Road Safety Foundation call for investment
Investment of £1.2 billion on 5,267km of roads across Britain could prevent more than 8,000 deaths and serious injuries over the next 20 years, according to the Road Safety Foundation and Ageas
AXA Partners extends partnership with Coverwise
AXA Partners in the UK and Ireland has entered into a long-term contract with travel insurer Coverwise
Allianz and Keoghs clarify fundamental dishonesty
Allianz and Keoghs have won a High Court appeal that provides important guidance on costs for dismissed claims where fraud has been pleaded but not found
FCA declares victory for business interruption policyholders
The High Court has backed policyholders in the business interruption test case brought against insurers that refused to honour Covid-19 claims earlier this year
Lloyd’s to pay out £5 billion in Covid-19 claims
Lloyd’s of London expects to pay out up to £5 billion in Covid-19 claims, as a strong capital and solvency position ensures the market can withstand the ongoing impact of the virus
Society of Insurance Broking reveals plans for third year
The Society of Insurance Broking has revealed plans to offer support to brokers on the long road to recovery from the initial impact of Covid-19