National legal and insurance services provider Carpenters has launched MyClaim app for its insurance clients, enabling them to receive up-to-the-minute communication and submit instructions, information and documents quickly and conveniently through its portal.
MyClaim is a self-service communication tool that allows clients to access their claim details from any mobile device, communicate directly with the case handler and receive real-time updates.
Since becoming available to customers, MyClaim has generated a 60% take-up rate with around 21,000 accounts created. More than 20,000 users log-on each month with an average time of four minutes spent on the app.
Karen Campbell, CIO of Carpenters, said: “We understand that our clients demand a faster and more nimble full cycle claims service. We have seen more insurer and broker clients accessing the portal, hitting peaks of 1,200 log-ins per day.”
“MyClaim has significantly enhanced our client servicing by allowing us to deal with claims more efficiently, reducing the amount of time customers spend on collating information and providing an enhanced processing framework. The app demonstrates our commitment to improve the claims process through innovation and utilising technology to give our customers a service which is faster than expected.”
Customers are also able to keep track of their claim wherever they are, view the current status of their claim, review documents and correspondence, and upload or download documents and images.
MyClaim is completely secure and can be insurer or dual branded, according to Carpenters. The app is available for all mobile devices as a free download from the Apple App Store.