Independent specialist and classic car insurance broker Adrian Flux has reappointed Coplus as its motor claims partner for a further three-year contract.
Key to the contract renewal was claims handler and insurance distributor Coplus’s commitment to reducing the complexity of the claims experience for customers.
Lee Westwood, customer manager at Adrian Flux Insurance Services, explained: “Coplus operate as an extension of our business, sharing similar values and we trust them to represent Adrian Flux and all associated brands in the correct way. They demonstrate an excellent understanding of our business and provide exceptional support to our customers.”
“Coplus offer innovative thinking around the whole claims process giving customers a simplified claims experience. Their adaptability and positive approach has been key to our long and successful relationship and we look forward to working together over the next three years.”
Coplus and Adrian Flux are collaborating with the broker’s insurer panel to identify how the parties can work together more efficiently for the customer’s benefit.
Jason Tripp, managing director at Coplus, added: “Adrian Flux as a brand is renowned for customer care and we are proud to have been their trusted partner for such a long time. The next three years are going to herald some exciting changes, more delegated authority through our supply chain, more system integration and new claim technologies for customers are all in the pipeline.”
The contract renewal with Adrian Flux follows a number of major motor claims deals for Coplus in the past six months, including regional specialist and Broker Network member Saffron, and a renewed contract with IGO4 for all of its motor business, including the WiseDriving telematics scheme.