EQL has unveiled its debut product designed to act like a physiotherapist and provide a triage tool for multiple issues.
The product is an artificial intelligence (AI)-driven chatbot called Phio. EQL is also due to release a digital injury management tool later in the year.
The chatbot uses AI and machine learning to adapt its behaviour to each user, giving it a ‘personality’ and the ability to absorb knowledge.
It is designed to improve patient outcomes via an app and reduce the need for human intervention, thereby increasing efficiency and fast-tracking patient care.
Three outcomes are possible: urgent care for those presenting with ‘red flag’ symptoms, face-to-face care for those not suited for self-managed care, and a digital injury management option for those presenting with low-grade injuries.
Accessible 24/7 and available in any language, Phio is a strong alternative for many telephone-based and remote physiotherapy services. EQL is currently piloting it with a number of large clients across both the private and public healthcare market.
EQL is currently engaging with the University of Birmingham, which is due to provide clinical validation for Phio. This will include an evaluation of the patient experience, prioritising usability and clinical effectiveness compared to current practice.
Phio was launched at an event at the Google Campus in London recently.
EQL was accepted into the Google Cloud for Startups programme in January. The programme supports startups in developing products within Google’s ecosystem. The startup is also backed by handl Group.
Jason Ward, chief executive officer and co-founder at EQL, said: “Limited resources mean access to healthcare is often poor, costly and cumbersome with excessive waiting times and limited connectivity between practitioners and patients. This can result in high costs and less than optimal health outcomes. We are determined to change this and level the playing field when it comes to accessing healthcare.”