Integrating inCase into your case management system will help to reduce the amount of time being spent per case and combat the negative effects of the upcoming personal injury reforms
The 2018 Civil Liability Act, also known as the personal injury reforms or whiplash reforms, is expected to take effect in only a few months time, currently May 2021. For firms that specialise in personal injury in England and Wales, you will be acutely aware of how it will transform the way you handle low-value claims.
Speculation continues on whether this date could change again, however, Dominic Clayden, chief executive of the Motor Insurers’ Bureau (MIB), said to Legal Futures: “We can confirm that the build of Official Injury Claim service remains on track … MIB will complete the last stages of the build in conjunction with [the] MoJ [Ministry of Justice] when the Civil Procedure Rule Committee has agreed the new rules and new pre-action protocol for the new service.”
Despite all the uncertainty, the personal injury reforms continue to place a greater emphasis on the growing requirement for claimant personal injury firms to manage day-to-day claims more cost-effectively. A strategic alternative for some has been to diversify into other legal areas or even exit the market all together.
Of course, ‘burying your head in sand’ could be another option, but to proactively pre-prepare for a leaner life post-reforms, it’s important to refine systems and processes now to reduce operating costs and maintain an acceptable profit margin.
So, what are some of the benefits of focusing on operational efficiency?
- Increased productivity of your people, allowing them to do more important and fulfilling work as well as servicing more cases without increasing recruitment costs;
- Reduction to your cost to serve, by allowing your clients to self-serve or engage with you in more efficient ways;
- Reduction in stress for your people and frustr